Complete Guide to our Pricing & Plans

This guide walks you through our subscription plans and explains precisely how we track usage. We've designed our pricing to grow with your business. Start where you are today and scale up when you're ready.

All paid plans include a 7-day free trial and a 10% discount when you choose annual billing, with transparent pricing and no hidden fees. Our goal is straightforward: to help you find the right plan for your business, regardless of your current stage of development.

Subscription Plans

Select the plan that best aligns with your current order volume and operational requirements. You can upgrade or downgrade at any time.

How We Count Orders

An order is counted towards your monthly limit only when Bird App functionality is used to schedule a delivery or pickup. This transparent model ensures you only pay for the value you actively use. Our system tracks an order when custom attributes (like location, date, and time) are saved to the order via our app.

What IS COUNTED as an Order?

An order is counted when it's created through any of the following methods:

1. Online Store Checkout Widget: A customer uses our cart or checkout widget to select a delivery or pickup method, date, and time.

Example: A customer adds products to their cart, selects "Local Delivery," and chooses a "2:00 PM - 3:00 PM" time slot using the Bird App widget on your cart page. This order will be counted.

2. Point of Sale (POS) Tile: Your staff processes an order using the Shopify POS app and adds delivery or pickup details using the Bird's Date and Time Picker Tile.

Example: Your in-store staff uses the Shopify POS app, adds items to a cart, and then uses our tile to specify a pickup location and a date for the customer. This order will be counted.

3. Bird App Dashboard: You create or modify a draft order directly within the Bird App's dashboard and assign a delivery method, date, and time.

Example: You use the Bird App's "Create Draft Order" feature, select a "Pick Up" method with a specific date and time, and then finalize the order in Shopify. This order will be counted.

What IS NOT COUNTED as an Order?

An order is NOT counted if it is placed without interacting with our app's scheduling features. Few examples:

• An order placed directly through Shopify's standard checkout, where the customer does not use the Bird App widget to select a delivery method, date, or time.
• An order where a customer uses an "Express checkout" option (such as Shop Pay or PayPal) that bypasses the cart page and, therefore, the Bird App's date and time selection entirely.
• An order for which the Bird App widget was explicitly hidden (e.g., for digital products like Gift Cards), and no delivery or pickup details were selected.

Managing Overage: Extra Orders and Locations

To provide maximum flexibility and prevent service interruptions, our app uses Shopify's usage-based billing for any usage that exceeds your plan's limits. This system is not automatic; you must opt-in. It covers two types of overages:

Per-Order Billing

This feature is perfect for seasonal peaks or unexpected growth, keeping your store running smoothly when demand spikes.

• Rate: USD 0.05 per extra order.
• How to Enable: This feature is NOT automatic. Once your store reaches 85% of its monthly order limit, an option will appear on the Subscriptions page to enable Per-Order Billing. You must activate it and set a monthly spending cap to prevent unexpected charges.

Per-Location Billing

Each plan comes with a set number of included locations. If your business expands, you can enable more at any time.

• Rate: USD 5.00 per month for each additional enabled location.
• How it Works: You are only charged for extra locations that you actively enable within the Bird App's settings. An extra location is considered "enabled" and billable once you:
• Select it under the "Enabled Location" setting (if you share same schedule between different locations).
• Activate its toggle for "Enabled Local Delivery" or "Enabled Store Pickup" (if you have unique schedules for different locations).
• Billing: Once an additional location is enabled, the charge is automatically applied to your next Shopify invoice as a usage charge.

How to Enable It

1. Navigate to the Subscriptions page within the Bird App.
2. Once your store reaches 85% of its monthly order limit, the option to enable Per-Order Billing will appear.
3. Activate the feature and set a monthly spending cap to prevent unexpected expenses from arising.

Rate: USD 0.05 per extra order.

You are in complete control—this feature is NOT automatic and must be explicitly enabled by you. It protects your revenue without unexpected charges.

Feature Comparison by Plan

For your detailed review, here is the feature breakdown for each plan.

Order Management

Calendar & Scheduling

Rates

Integration & Notification

Support

Frequently Asked Questions (FAQs)

How can I check my current order usage?

Your real-time order count is always visible on the Bird App dashboard.

Do cancelled or refunded orders count towards my monthly limit?

Yes. An order is counted the moment it is created with our app's scheduling data. Subsequent actions, such as cancellations or refunds, do not remove it from that month's usage count.

Do draft orders count towards my limit?

Yes, if you use the Bird App to add scheduling details to a draft order, it will be counted towards your limit at the moment the order is finalized in Shopify. See the How We Count Orders section for details.

How do I upgrade my plan if my business grows?

You can upgrade, downgrade, or switch between monthly and annual billing at any time from the "Subscription" page in the app. The change will take effect immediately, with prorated charges applied automatically by Shopify.

What if I cancel my yearly plan midway? Are there refunds?

Our yearly plans include a 10% discount for the 12-month commitment. In line with standard Shopify App Store policy, we do not offer prorated refunds for annual plans cancelled before the end of the term. If you believe you have an exceptional circumstance, please get in touch with our support team to discuss your specific case.

Related Articles & Support

• How to Configure Delivery Rates
• Setting Up Blockout Dates
• Setting Up Lead Times
• Integrating with Shopify POS

For direct assistance or to inquire about our Enterprise Plan, please get in touch with our support team.

• In-App Chat: The fastest way to reach us.
• Email: support@birdchime.com

Updated on: 09/18/2025