Complete Guide to our Pricing & Plans

This guide walks you through our subscription plans and explains precisely how we track usage. We've designed our pricing to grow with your business. Start where you are today and scale up when you're ready.

Table of Contents

• Subscription Plans
• How We Count Orders
• • What IS COUNTED as an Order?
  • What IS NOT COUNTED as an Order?
• Billing Methods: Yearly Prepaid vs Monthly Postpaid
• • Yearly Plans: Prepaid Top-Up System
  • Monthly Plans: Postpaid Billing
  • SMS Feature & Prepaid Balance
• Managing Overage: Extra Orders and Locations
• • Per-Order Billing
  • Per-Location Billing
• Managing Your Prepaid Balance
• • Accessing Your Account Balance
  • Minimum Top-Up Amount
• Feature Comparison by Plan
• Frequently Asked Questions (FAQs)

Subscription Plans

Select the plan that best aligns with your current order volume and operational requirements. You can upgrade or downgrade at any time.

How We Count Orders

An order counts toward your monthly limit only when you use Bird App features to schedule delivery or pickup. This means you only pay for the value you use. The system tracks an order if our app is utilized to gather custom details, such as location, date, or time.

What IS COUNTED as an Order?

An order is counted when it's created through any of the following methods:

1. Online Store Checkout Widget: A customer uses our cart or checkout widget to select a delivery, pickup or shipping method, date, and time.

Example: A customer adds products to their cart, selects "Local Delivery," and chooses a "2:00 PM - 3:00 PM" time slot using the Bird App widget on your cart page. This order will be counted.

2. Point of Sale (POS) Tile: Your staff processes an order using the Shopify POS app and adds delivery or pickup details using the Bird's Order Scheduling Tile.

Example: Your in-store staff uses the Shopify POS app, adds items to a cart, and then uses our tile to specify a pickup location and a date for the customer. This order will be counted.

3. Bird App Dashboard: You create or modify a draft order directly within the Bird App's dashboard or assign a delivery method, date, and time.

Example: You use the Bird App's "Create Draft Order" feature, select a "Pick Up" method with a specific date and time, and then finalize the order in Shopify. This order will be counted.

What IS NOT COUNTED as an Order?

An order is not counted if it is placed without using any Bird App scheduling features. For example:

• An order placed directly through Shopify's standard checkout, where the customer does not use the Bird App widget to select a delivery method, date, or time.
• An order where a customer uses an "Express checkout" option (such as Shop Pay or PayPal) that bypasses the cart page and, therefore, the Bird App's date and time selection entirely.
• An order for which the Bird App widget was explicitly hidden (e.g., for digital products like Gift Cards), and no delivery, pickup or shipping details were selected.

Billing Methods: Yearly Prepaid vs Monthly Postpaid

Yearly Plans: Prepaid Top-Up System

Yearly plans operate on a prepaid top-up system. Your subscription plan includes a set number of orders and locations that work normally; these are covered by your yearly subscription fee and do not require any additional charges from your prepaid balance. Any extra orders, extra locations, or other usage charges are deducted from your prepaid balance.

How it works:

• Top-up your Bird account balance with any amount (minimum USD 5) through the Bird App subscription page
• Usage charges for extra orders (beyond your plan limit), extra locations (beyond your plan limit), and SMS notifications are automatically deducted from your prepaid balance
• Monitor your balance in real-time, your remaining balance is displayed in your Bird account wallet
• Add funds anytime to ensure uninterrupted service

What's charged from your prepaid balance:

• Extra order processing charges (orders beyond your plan's monthly limit)
• Additional location fees (locations beyond your plan's included limit)
• SMS notification charges

Monthly Plans: Postpaid Billing

Monthly plans use a postpaid billing model through Shopify's standard billing system. Your subscription plan includes a set number of orders and locations that work normally; these are covered by your monthly subscription fee. Any extra orders, extra locations, or other usage charges are billed through your Shopify account, typically appearing on your monthly Shopify invoice.

How it works:

• Extra usage charges (beyond your plan limits) are processed through Shopify's billing system (if enabled)
• Payments are handled automatically via your payment method on file with Shopify
• Billing occurs according to Shopify's standard billing cycle

SMS Feature & Prepaid Balance

For yearly plans, SMS notifications are charged from your prepaid balance. Each SMS deducts directly from your available funds.

Managing Overage: Extra Orders and Locations

To provide maximum flexibility and prevent service interruptions, you can enable additional orders and locations beyond the limits included in your plan. This system is not automatic; you must opt in. How overages are billed depends on your plan type:

• Yearly plans: Extra orders and locations are charged from your prepaid balance
• Monthly plans: Extra orders and locations are billed through Shopify's billing system

This section covers two types of overages:

Per-Order Billing

This feature is perfect for seasonal peaks or unexpected growth, keeping your store running smoothly when demand spikes.

• Rate: USD 0.05 per extra order.
• How to Enable: This feature is NOT automatic. Once your store reaches 85% of its monthly order limit, an option will appear on the Subscriptions page to enable Per-Order Billing. You must activate it and set a monthly spending cap to prevent unexpected charges.

Billing:

• Yearly plans: Extra orders are automatically charged from your prepaid balance at USD 0.05 per order
• Monthly plans: Extra orders are billed through Shopify's usage-based billing system and appear on your monthly Shopify invoice

Per-Location Billing

Each plan includes a set number of locations that function normally; these are covered by your subscription and do not incur any additional charges. If your business expands, you can enable more locations at any time.

• Rate: USD 5 per month for each additional enabled location beyond your plan's included limit.
• How it Works: You are only charged for extra locations that you actively enable within the Bird App's settings. An extra location is considered "enabled" and billable once you:
• Select the "Enabled Location" setting (if you share same schedule between different locations).
• Activate its toggle for "Enabled Local Delivery" or "Enabled Store Pickup" (if you have different schedules for different locations).

Billing:

• Yearly plans: Extra locations are automatically charged from your prepaid balance at USD 5 per month per location
• Monthly plans: Extra locations are billed through Shopify's usage-based billing system and appear on your monthly Shopify invoice as a usage charge

You control this feature, it is not automatic and must be enabled by you. This setup protects your revenue from unexpected charges.

Managing Your Prepaid Balance

Accessing Your Account Balance

Your Bird account balance can be accessed from the Subscriptions page in the Bird App. Click Update Limit to view your remaining balance and manage your account wallet. Your current balance is displayed here, showing the amount of credit remaining for usage charges.

The minimum amount you can add to your prepaid balance is USD 5. This ensures you can maintain service while keeping top-ups manageable.

Feature Comparison by Plan

For your detailed review, here is the feature breakdown for each plan.

Order Management

Calendar & Scheduling

Rates

Integration & Notification

Support

Frequently Asked Questions (FAQs)

How can I check my current order usage?

Your real-time order count is always visible on the Bird App dashboard.

Do cancelled or refunded orders count towards my monthly limit?

Yes. An order is counted the moment it is created with our app's scheduling data. Subsequent actions, such as cancellations or refunds, do not remove it from that month's usage count.

Do draft orders count towards my limit?

Yes, if you use the Bird App to add scheduling details to a draft order, it will be counted towards your limit at the moment the order is finalized in Shopify. See the How We Count Orders section for details.

How do I upgrade my plan if my business grows?

You can upgrade, downgrade, or switch between monthly and annual billing at any time from the "Subscription" page in the app. The change will take effect immediately, with prorated charges applied automatically by Shopify.

What if I cancel my yearly plan midway? Are there refunds?

Our yearly plans include a 10% discount for the 12-month commitment. In line with Shopify App Store standard policy, we do not offer prorated refunds for annual plans canceled before the end of the term. If you believe you have an exceptional circumstance, please contact our support team to discuss your specific case.

How do yearly prepaid plans differ from monthly plans?

Yearly plans use a prepaid top-up system where your subscription includes a set number of orders and locations that work normally, these are fully covered by your yearly subscription fee. You add funds to your account balance, and only extra orders (beyond your plan limit), extra locations (beyond your plan limit), and SMS notifications are charged from your prepaid balance. Monthly plans use postpaid billing through Shopify's standard billing system, where your subscription includes orders and locations, and any extra usage is billed through your Shopify account according to Shopify's billing cycle. Yearly plans offer a 10% discount and require a prepaid balance to cover overages and SMS, while monthly plans are billed automatically through Shopify.

How do I check my prepaid balance and add funds?

Your prepaid balance is displayed in your Bird account wallet, which can be accessed from the Subscriptions page in the Bird App. Click Update Limit to view your remaining balance and add funds. The minimum top-up amount is USD 5. Note that this balance is separate from your Shopify billing and is managed independently within the Bird App.

How are SMS charges handled on yearly plans?

SMS notifications are charged from your prepaid balance. Each SMS sent through the Bird App deducts from your available balance. If your balance reaches zero, SMS functionality will stop until you add more funds. Monitor your balance regularly to ensure uninterrupted SMS service.

Related Articles & Support

• How to Configure Delivery Rates
• How to block dates from Bird Pickup & Delivery Calendar
• How to Configure Order Preparation Time
• How to Integrate Bird Pickup & Delivery with Shopify POS

For direct assistance or to inquire about our Enterprise Plan, please get in touch with our support team.

• In-App Chat: The fastest way to reach us.
• Email: support@birdchime.com

Updated on: 11/06/2025