Question 1

Enable the app with your theme

Accepted Answer

${youtube}Demo video

Once installed go to Settings page to configure the app.

Under the App Status click on Enable button

If you see the below message click the (Enable now) option.

This will open the theme - Make sure the app is enabled and click on the Save button in the top right.

theme customizer

Need Help?

If you are facing issues with the setup like the slot picker not appearing or the slots not working as per your requirement. We provide setup assistance for free. Please ping us via in-app chat bubble or mail us at support@birdchime.com for setup assistance.

Question 2

Delivery Customization

Accepted Answer

What exactly is delivery customization?

Q: Enable the app with your theme

${youtube}<a href="55eZXfFIVFY">Demo video</a> <ol> <li>Once installed go to Settings page to configure the app.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/ca826b447482b000/screenshot-2023-06-06-at-11455_7kuxgv.png" alt="" /> <ol start="2"> <li>Under the App Status click on Enable button</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/ca826b447482b000/screenshot-2023-06-06-at-11471_cvvldk.png" alt="" /> <ol start="3"> <li>If you see the below message click the (Enable now) option.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/ca826b447482b000/screenshot-2023-06-06-at-11463_i8qdzr.png" alt="" /> <ol start="4"> <li>This will open the theme - Make sure the app is enabled and click on the Save button in the top right.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/ca826b447482b000/image_1d2a33h.png" alt="theme customizer" /> <h3 id="needhelp">Need Help?</h3> If you are facing issues with the setup like the slot picker not appearing or the slots not working as per your requirement. We provide setup assistance for free. Please ping us via in-app chat bubble or mail us at support@birdchime.com for setup assistance.

Delivery customisation is used to show the Store Pickup rate in the checkout as shown below, when customer has selected store pickup option in our widget.

Store pickup rate in checkout

Follow the steps below to set it up

Enable delivery customisation from rates page of our app.

Enable delivery customization

Once enabled, you may see the following warning message.

If you see the warning above click on Add pickup rate. This will take you to Shopify Shipping and delivery settings.

Add rate button

Click on the manage button. Scroll down and click on the Add rate button, as shown below.

Add rate

After that enter the store pickup rate name as shown below then click Done and then click Save on top right.

Store Pickup Rate

Following is the list of allowed names to be entered instead of the Store Pickup

Store Pickup

Question 3

Configure Order Preparation Times

Accepted Answer

Go to BirdApp Settings-->Configure Availability or Configure Locations
In order to configure order preparation time you need to click enable in the following setting.

If you have the same preparation time for all days, then select the "Same Preparation Time for All Days (Mon to Sun)"; otherwise, select "Customise Preparation Time by Day"

Now you can configure the order preparations time as lead time for each day of the week, based on your requirements.

For example ,

           a. You can enter 4 hours as shown in the screenshot below for order placed on Monday.
           b. You can set the lead time on Monday as 1 day which means the customer wont be able to select date/slot for **same day** (i.e today) but then can choose slot/date of the next day.  
           c. If you have set lead time as 2 days which means the customer wont be able to choose the same day** (i.e means including today) **and the next day for the orders. They will have to select the date after 2 days.
          d. If you have set 24 hours as a lead time then customers will be able to select time/slot which is available after 24hours.

4-hour lead time

If you want to stop accepting same day orders after 6PM, configur

Question 4

Get started with app setup

Accepted Answer

How to start using Birdchime Pickup and Delivery App

Enable the App - Configure the app with theme.
Configure Pickup and Delivery methods - Configure the delivery method and date picker according to your preferences.

Configuring availability settings

Notifications and Integrations

Order Confirmation Email - Show the order delivery date and time to the customer on email.
Customer Account Page - Display the selected date and time on the customer's account page.
Google Calendar Integration - Track all your upcoming orders on google calendar.

** App customisations**

Configure Widget Design - Adjust the styles and o

Question 5

Modify checkout page language

Accepted Answer

If you are not on Advance Shopify or above plan, this article can be useful to you.

Click on the Helpful Shortcuts inside Settings.

Click on the following shortcut.

Edit the desired fields in the checkout language form | You have to scroll down a lot to find these fields.
Load you checkout page to verify the changes you have made.

Question 6

How to set up pickup/delivery slots?

Accepted Answer

You can set up pickup/delivery slots on the basis of the following cases.

If you have the same schedule for all locations
If you have different schedules for different locations please refer this article How to schedule delivery slots for multiple locations

If you have the same schedule for all locations.

    1. Go to BirdApp Settings-->Select "I have same schedule for all my locations"

      ![](https://storage.crisp.chat/users/helpdesk/website/ca826b447482b000/8_1ce7sx8.png)

     2. Go to **Configure Availability** settings.

   2. i. Select the delivery method like local delivery, pickup, standard shipping, etc from the **Basic settings.**

ii. Now Select the below options according to your requirements.

               Only Date    (Incase if you want to keep only date , no need to follow 4th and 5th procedures)
               Date and Specific Time     (Incase if you want to keep date and specific time for ex. 10 AM)
               Date and Time Range  (Incase if you want to keep date and time range for ex. 10AM - 4PM)
               No Date & Time (Incase if you want to disable cal

Frequently Read Articles

Browse All Categories