Question 1

Enable the app with your theme

Accepted Answer

${youtube}Demo video

Once installed go to Settings page to configure the app.

Under the App Status click on Enable button

If you see the below message click the (Enable now) option.

This will open the theme - Make sure the app is enabled and click on the Save button in the top right.

theme customizer

Need Help?

If you are facing issues with the setup like the slot picker not appearing or the slots not working as per your requirement. We provide setup assistance for free. Please ping us via in-app chat bubble or mail us at support@birdchime.com for setup assistance.

Question 2

Configure Order Preparation Times

Accepted Answer

In order to configure order preparation time you need to click enable in the following setting.

Enable order preparation time

Now you can configure the order preparations time as lead time for each day of the week, based on your requirements.

For example ,

           a. You can enter 4 hours as shown in the screenshot below for order placed on Monday.
           b. You can set the lead time on Monday as 1 day which means the customer wont be able to select date/slot for **same day** (i.e today) but then can choose slot/date of the next day.  
           c. If you have set lead time as 2 days which means the customer wont be able to choose the same day** (i.e means including today) **and the next day for the orders. They will have to select the date after 2 days.
          d. If you have set 24 hours as a lead time then customers will be able to select time/slot which is available after 24hours.

4 hours lead time

If you want to stop accepting same day orders after 6PM, configure as shown below

cut off 6 pm same day delivery

Cut off time is just there to have 2 different preparation times in a single day (one before cut-off, one after cut-off).

You can also change 1 day to **2

Question 3

Get started with app setup

Accepted Answer

TO BEGIN BASIC APP SETUP :

Enable the App - Configure the app with theme.
Set Delivery method - Configure the delivery method and date picker according to your preferences.
Set Availability - Enable customers to select a specific available date and time slot.
Set Lead Time - Configure rules for order preparation time.
Order Confirmation Email - Show the order delivery date and time to the customer on email.

BASIC OPTIONAL SETUP :

Blockout Date - Configure the date when you are not open or delivery is not available.
Set Area of Delivery - Configure the postal codes where you deliver.

** OPTIONAL SETUP **

Configure Widget Design - Adjust the styles and other options of the date picker to match your store's branding.
Set Widget Language - Customise the text displayed by the date picker or translate it into another language.
[Google Calendar Integration](/en-us/artic

Question 4

Modify checkout page language

Accepted Answer

If you are not on Advance Shopify or above plan, this article can be useful to you.

Click on the Helpful Shortcuts inside Settings.

Click on the following shortcut.

Edit the desired fields in the checkout language form | You have to scroll down a lot to find these fields.
Load you checkout page to verify the changes you have made.

Question 5

Delivery Customization

Accepted Answer

What exactly is delivery customization?

Q: Enable the app with your theme

${youtube}<a href="55eZXfFIVFY">Demo video</a> <ol> <li>Once installed go to Settings page to configure the app.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/ca826b447482b000/screenshot-2023-06-06-at-11455_7kuxgv.png" alt="" /> <ol start="2"> <li>Under the App Status click on Enable button</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/ca826b447482b000/screenshot-2023-06-06-at-11471_cvvldk.png" alt="" /> <ol start="3"> <li>If you see the below message click the (Enable now) option.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/ca826b447482b000/screenshot-2023-06-06-at-11463_i8qdzr.png" alt="" /> <ol start="4"> <li>This will open the theme - Make sure the app is enabled and click on the Save button in the top right.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/ca826b447482b000/image_1d2a33h.png" alt="theme customizer" /> <h3 id="needhelp">Need Help?</h3> If you are facing issues with the setup like the slot picker not appearing or the slots not working as per your requirement. We provide setup assistance for free. Please ping us via in-app chat bubble or mail us at support@birdchime.com for setup assistance.

Delivery customisation is used to show the Store Pickup rate in the checkout as shown below, when customer has selected store pickup option in our widget.

Store pickup rate in checkout

Follow the steps below to set it up

Enable delivery customisation from rates page of our app.

Enable delivery customization

Once enabled, you may see the following warning message.

Store pickup rate warning

If you see the warning above click on Add pickup rate. This will take you to Shopify Shipping and delivery settings.

Add rate button

Click on the manage button. Scroll down and click on the Add rate button, as shown below.

Add rate

After that enter the store pickup rate name as shown below then click Done and then click Save on top right.

Store Pickup Rate

Following is the list of allowed names to be entered instead of the Store

Question 6

How to set up pickup/delivery slots?

Accepted Answer

You can set up pickup/delivery slots on the basis of the following cases.

If you have the same schedule for all locations
If you have different schedules for different locations please refer this article How to schedule delivery slots for multiple locations

CASE 1: If you have the same schedule for all locations.

      **STEP 1: **Select Whether you want to set same schedules or different schedules for your locations from **Multi Location settings.**

      ![](https://storage.crisp.chat/users/helpdesk/website/ca826b447482b000/screenshot-2023-02-15-at-12044_1hz479z.png)

     **STEP 2: **Select the delivery method like local delivery, pickup, standard shipping, etc from the **Basic settings.**

     **STEP 3:** Go to **Configure Availability settings.** 

        1. Choose the delivery method for which you want to set up the slots. 
        2. Now Select the below options according to your requirements.

                   Only Date    ( Incase if you want to keep only date , no need to follow 4th and 5th procedure).
                   Date and Specific Time     (Incase if you want to keep date and specific time for ex. 10 AM)
                   Date and Time Range.  (Incase if you want to keep date and time range f

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