FAQs

Why do my pickup and local delivery orders show as "Shipping"?

Why is the delivery date not showing in my order details or confirmation emails?

What is the _BirdChimeSlotId and how do I hide it?

How to View Bird Data on the Shopify Orders Page

How do I display delivery/pickup dates on Shopify orders, packing slips, and emails?

How do I see when a customer has scheduled their pickup or delivery?

How do I add special instructions or notes fields for customers?

How do I add pickup/delivery dates to confirmation emails and packing slips?

Why Do I Need to Disable Built-in Shopify Pickup?

Why are customers being shown a shipping address field for pickup orders?

Does the Bird app integrate with carrier-calculated shipping rates?

What is the difference between Product Availability and Product Override?

How do I exclude certain products from specific delivery or pickup options?

Can I hide the widget for subscriptions, gift cards, or specific products?

Why Pickup Orders Are Charged the Wrong Tax

Can I set specific delivery days for a particular postal code?

Can I disable a fulfillment option and only offer one method?

Can I open a specific date when its weekday is closed?

Does the Bird Pickup & Delivery app work with Shopify POS?

Why is only the billing address showing, or why can't customers see shipping options?

Why can't I access orders older than 60 days?

Why are date and time not appearing on my orders?

Which fulfillment options can I offer with Bird Pickup & Delivery?

What happens when a time slot's order limit is reached?

What happens when I reach my monthly order limit?

What Does Bird Pickup & Delivery Date App Do?

Is it possible to show the full date and time slot at checkout?

What are the differences between Bird Pickup & Delivery pricing plans and their order limits?

How does the app work with Shopify POS, draft orders, or manual orders?

How does Bird app handle when my store is closed or unavailable?

How do I view upcoming deliveries and pickups?

How do multiple product overrides affect date selection?

How do I set up preparation times (lead times) and order cut-off times?

How do I set up my first pickup and delivery schedules?

How do I set up my cart and checkout like the demo store?

How do I set up delivery availability only on specific event dates?

How do I set longer prep times for out-of-stock products?

How do I set up different delivery rates based on postal codes, distance, or zones?

How do I restrict delivery when the cart has pickup-only items?

How do I notify customers when their order is ready for pickup?

How do I remove customer names from Google Calendar events?

How do I make date and time selection mandatory before checkout?

How do I limit the number of orders per day or time slot?

How do I move the widget from cart footer to cart body?

How do I integrate Bird Pickup & Delivery with Google Calendar?

How do I handle mixed carts containing both shippable and local-only products?

How do I enable the app and make the widget appear on my store?

How do I handle express checkout buttons with the Bird widget?

How do I customize error messages when mixed carts block checkout?

How do I control the widget's placement?

How do I create time slots for pickup or delivery?

How can I set up multi-condition rates for delivery and pickup?

How can I offer free delivery above a certain order value?

How can I hide my store's location/address in the cart widget?

How can I adjust the look and feel of my calendar and date picker?

How are orders counted toward my plan's monthly limit?

Does the Free plan support weight-based rates, draft orders, and product rules?

Can the widget default to Shipping instead of Local Pickup?

Can the delivery date be automatically added as a Shopify order tag?

Can I sort Shopify orders by delivery date?

Can I set up rush order fees or Saturday delivery surcharges?

Can I use the postal code checker inside a custom popup on the product page?

Can I set start and end dates for scheduling promotional products?

Can I set different preparation or lead times for different products?

Can I set different schedules or rates for different store locations?

Can I set different delivery dates for different products in the same order?

Can I place the date picker on the product page instead of the cart?

Can I offer discounts for less popular or off-peak time slots?

Can I mark orders as "Ready for Pickup" directly from the Shopify POS app?

Can I customize the text and appearance of my widget?

Can I automatically tag orders by delivery method or location?

Can customers select a delivery date for shipping orders?

Can customers select a time slot that has already started?

Can customers change their delivery/pickup selection after ordering?