Question 1

How to let customers edit date/time after placing the order

Accepted Answer

Overview

Our app now allows the customer after they have placed their order from thank you & order status page . This feature gives more flexibility for the end users as well as gives you the peace of mind from doing it manually.

Steps to allow the users to edit date/time

Step 1: Access Order Management Settings

Go to Settings in Bird App.
Click Order Management under Advanced

Step 2: Enable Date/Time Editing

Check the edit date/time option

Additional Steps and Checks

Make sure you have enabled our Thank you/Order Status page widget.

Question 2

How to Enable Bird Pickup and Delivery Date Widget in Your Shopify Theme

Accepted Answer

Enable the Bird App widget in your Shopify theme to allow customers to select delivery or pickup dates during checkout.

${youtube}Bird Pickup and Delivery Date widget installation guide for Shopify

What This Does

The Bird App widget lives on your cart page or checkout page (Shopify Plus exclusive) enabling customers to:

Choose between store pickup, local delivery, and shipping
Select dates and time slots (when configured)
Validate postal codes or distance-based delivery areas for your customers
View real-time calendar availability

Note: The widget is not only a date picker. Some merchants use the widget even without date selection functionality, focusing on delivery method selection, postal code validation, and distance-based delivery areas.

When to Enable the Widget

Enable the widget when:

You've completed or are completing Bird App setup or have skipped widget installation
You want to install the widget on a development theme or other additional themes
You need to reinstall after changing your live theme or publishing a new theme

How to Enable the Widget

||| App Embed Block Recommended

The dashboard shows two options: App Embed Block and App Block.

App Embed Block → Recommended. Stable and battle-tested.
App Block → Discouraged. Enabling both causes conflicts.

If App

Question 3

Set Up the Same Schedule for All Store Locations

Accepted Answer

Set one delivery and pickup schedule for all locations to simplify operations and ensure consistency.

Use a single configuration for operating hours, preparation times, and product availability. Manage less and move faster.

When to Use a Unified Schedule

Choose this option if:

All locations operate on identical hours and holidays
You prefer one schedule for every location
You manage a single-location store

Step 1: Select Schedule Mode

Go to Settings in Bird App.
Select I have same schedule for all store locations.
To configure the delivery methods click on Pickup & Delivery

The setting page with schedule mode options and unified schedule option selected

Step 2: Enable Delivery Methods

Enable Local Delivery and/or Store Pickup as needed.
These methods use the same schedule across all locations.

The page to select the delivery options Pickup and/or Local Delivery

Step 3: Configure Global Schedule Settings

Configure these settings once. They apply to all locations.

Configure Availability

Set operating hours and time slots for delivery, pickup

Question 4

How to Find and Generate Shopify Collaborator Request Code

Accepted Answer

You'll learn when and how to locate your existing Collaborator Request Code or generate a new one in Shopify for secure external access.

You'll need this code when our support requests access to help with your store configuration or troubleshooting.

What is a Collaborator Request Code?

A Collaborator Request Code is a 4-digit secure access credential that enables external collaborators to request access to your Shopify store. It ensures controlled access for developers, consultants, or support teams while maintaining your store's security.

How to Find or Generate Your Collaborator Request Code

Step 1: Access Shopify Settings

Log into your Shopify admin
Click Settings in the left sidebar

Shows the Shopify admin dashboard with the Settings option highlighted in the left navigation menu

Step 2: Navigate to Users and Permissions

In Settings, click Users and permissions
Locate and click Collaborators

Shows the Users and permissions section with the Collaborators option visible

Step 3: Access or Generate Code

In the Collaborators section, find your existing Collaborator Request Code
If no code exists, click Generate new code

![Shows the Collaborat

Question 5

Bird Pickup & Delivery: Full App Setup Guide

Accepted Answer

You'll have a fully functional app on your Shopify store in 7 simple steps.

This guide shows you how to install the Bird Pickup & Delivery widget. You'll also configure your store's delivery and pickup options.

Step 1: Enable the Widget in Your Theme

Add the delivery date picker to your cart page.

Go to your Bird App dashboard
Navigate to Widget Placement
Select your active theme
Click Add Widget in theme
Turn on Bird App's App Embed
Verify the widget appears on your cart page

View complete widget placement guide →

Step 2: Configure Your Store Schedule

Set up when customers can order delivery or pickup.

Different Schedules for Different Locations

Go to Configure Locations
Select your location
Select a fulfillment method
Go to Configure Availability
Set location-specific hours
Configure individual preparation times
Add location blockout dates
Each location has its own schedule configured

View multiple location setup guide →

Step 3: Set Up Shipping Options

Configure shipping calendar and availability settings.

Go to Shipping Settings
Enable Standard Shipping and Manage Shipping Calendar (optional)
G

Question 6

Display Delivery Date & Time on Thank You and Order Status Pages

Accepted Answer

Display delivery date, time, and method on your thank you and order status pages. This builds customer confidence and reduces support inquiries.

Show your customers exactly when they'll receive their order. This feature displays the selected delivery date, time, and method on both the thank you page and order status page. Customers see their choices confirmed immediately after checkout.

What You'll Accomplish

Reassure customers with clear delivery/pickup confirmation
Reduce support tickets by showing order details upfront
Improve customer experience with transparent order information
Display details on thank you page, order status page, or both

Setup Process

1. Access Checkout Customization

Navigate to Shopify Settings > Checkout > Customize.

Shows the Shopify admin navigation to Checkout settings with the Customize option highlighted

2. Select Target Page

Choose which page to display the date and time information:

Thank you page - Shows immediately after checkout completion
Order status page - Shows when customers check order status

Shows the page selector in the checkout customization interface with Thank you page and Order status page options

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