Shipping: Shipping Note

Allow customers to enter shipping notes or special instructions for their order. Collect shipping instructions, handling requests, or other important information.

Table of Contents

• What Shipping Note Does
• Configuration
• • Step 1: Access Shipping Note Settings
  • Step 2: Enable Shipping Note
  • Step 3: Save Configuration
• How Notes Appear in Orders
• • Viewing Notes in Shopify Admin
  • Using Notes for Fulfillment
• Common Use Cases
• Quick Reference

What Shipping Note Does

What this feature does:

• Adds a text field in the shipping widget for customer input
• Allows customers to provide special instructions or requests
• Saves note content with the order in Shopify
• Can be made required or optional

What this feature does NOT do:

• Does not automatically notify carriers of the note
• Does not validate note content
• Does not affect shipping rates or availability
• Does not appear on shipping labels (must be manually added)

Configuration

Step 1: Access Shipping Note Settings

1. Go to Bird Settings > Shipping
2. Scroll to Shipping note section

Step 2: Enable Shipping Note

1. Check Enable shipping note to turn on the feature
2. (Optional) Check Make shipping note required if you want to force customers to enter text

• When required: Customers must enter a note before proceeding to checkout
• When optional: Note field appears but can be left blank

Step 3: Save Configuration

1. Click Save at the bottom of the page
2. Test on your store's cart page to see the note field

How Notes Appear in Orders

After a customer places an order with a shipping note, the note is saved in Shopify.

Viewing Notes in Shopify Admin

1. Go to Shopify Admin > Orders
2. Click on the order
3. Scroll to Additional details or Order attributes section

Using Notes for Fulfillment

The shipping note is visible to:

• Store staff in Shopify Admin
• Order management systems that sync with Shopify
• Any apps or integrations that read order attributes

The shipping note is NOT automatically:

• Printed on shipping labels (must be manually added)
• Sent to shipping carriers (must be manually communicated)

Common Use Cases

• Delivery Instructions
• Special Handling Requests
• Gift Messages

Quick Reference

Configuration Location: Bird Settings > Shipping > Shipping note

Options:

• Enable shipping note: Turns the note field on/off
• Make shipping note required: Forces customers to enter text (optional setting)

Where Notes Appear:

• Customer sees: Text field in shipping section of widget on cart page
• Store sees: Order attributes in Shopify Admin > Orders

Navigation: Bird Settings > Shipping > Shipping note

Updated on: 01/18/2026