Articles on: FAQs

Why is only the billing address showing, or why can't customers see shipping options?

This happens when your cart products aren't marked as physical or shippable in Shopify. The delivery address form only appears when products require shipping.


Fix product shipping settings


You need to mark your products as physical items in Shopify:


  1. Check that products in the cart are set as physical products
  2. Verify products have shipping settings enabled
  3. Ensure products require a shipping address


Mark products as physical


Follow the detailed guide on How to Mark Products as Physical Products in Shopify for step-by-step instructions. This guide covers both individual product editing and bulk updates.


Test your checkout


After updating product settings:


  • Add the product to cart
  • Proceed to checkout
  • Verify both billing and delivery address fields appear
  • Confirm shipping options display correctly


Once products are properly marked as physical, customers will see the delivery address form and all available shipping methods including local delivery options.





Updated on: 02/16/2026

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