Articles on: FAQs

Can I set different preparation or lead times for different products?

Yes. Use Product Override to assign product-specific lead times by minutes, hours, or days.


By default, one preparation time applies to all items. Product Override lets you set lead times per product.


  1. Open Bird App Settings and go to Product Override.
  2. Click Add Override.
  3. Set Override Applicability.
  • Global applies to all delivery methods and locations.
  • Or select specific delivery methods or locations.
  1. Choose products using SKUs or Tags.
  • Use a trailing wildcard (*) to match comma-separated SKU prefixes.
  1. Choose a lead time mode.
  • Same lead time for all days.
  • Customize lead time by day.
  1. Enter the lead time and Maximum availability days.
  • This sets how many days ahead customers can book, including today.
  1. Enable per-day Time Slots configuration.
  • Turn on the beta in Help & Support to show per-day time slots.
  • Optionally add slot ranges for each day as needed.
  1. Configure Available days or Block out days as needed.
  2. Click Save.


For details, see set product-specific lead times and availability. If you have not added the widget yet, first set up the Bird pickup and delivery widget.


That’s it. Your selected products now follow their own preparation times.

Updated on: 10/14/2025

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