FAQ1- I have installed the app but I don't see the date picker on my cart page on the store front?

There can be 2 reasons why the date picker is not shown on the storefront,

The app is not enabled - Please refer to this section
Require custom theme changes (Reach out to our support: support@birdchime.com and set up a free 1 on 1 session)

Date picker not appearing on cart page

There can be few reasons for it

You have not enabled the app in settings page. Please refer to this section
You have not enabled the embed block in your theme. Please refer to this section
If first two steps were complete but you still don’t see it, then your theme is a customised one. And we need to add following 1 line of code in you theme and it will start working

<div id="birdchime-slots-box"></div>

You can either do it yourself or just ping us via in-app chat or email us on support@birdchime.com, we will do it for you.
To accelerate the process, you can provide us the collaborator access to edit your current theme.

Need Help?

If you are facing issues with the setup like the slot picker not appearing or the slots not working as per your requirement. We provide setup assistance for free. Please ping us via in-app chat bubble or mail us at support@birdchime.com for setup assistance.

Updated on: 03/06/2023