Articles on: Shopify Settings

Fix Missing Shipping Forms: Mark Products as Physical Items

You'll learn how to resolve missing shipping and delivery address forms in your checkout page by properly configuring your products in Shopify.

If your checkout page doesn't show shipping or delivery address forms, this guide will help you fix it. The issue typically occurs when products aren't marked as physical items in the Bird app.

BEFORE : Shows the checkout page with missing shipping/delivery address form.

AFTER : Shows the checkout page with proper shipping/delivery address form.

Mark Products as Physical Items

Follow these steps to enable shipping and delivery options for your products:

Open your Bird app dashboard
Look for the "View Products" button or alert box on the homepage

If you don't see the alert box: Go to Shopify Admin → Products in the main navigation

Shows the Bird app homepage with the "View Products" alert box that users need to click to access product settings

Configure Product Settings

Mark each product as physical items
This enables shipping and delivery options
Save your changes after configuration

Product Configuration Options

Single Variant Products

For products with only one variant, mark the entire product as physical items:

Shows the single variant product configuration screen where users can mark the product as physical items

Multiple Variant Products

For products with multiple variants, configure each variant individually:

Shows the multiple variant product configuration screen where users can mark each variant as physical items separately

What Happens Next

After marking your products as physical items and saving:

Shipping and delivery address forms appear in checkout
Customers can select delivery methods and dates
Your Bird Pickup & Delivery app functions properly

That's it! Your products are now properly configured for shipping and delivery.

Updated on: 09/27/2025

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