Articles on: FAQs

How do I exclude certain products from specific delivery or pickup options?

Use Product Availability to block certain delivery methods for tagged products or Widget Visibility Override to directly hide the scheduling widget.


The Difference


  • Product Availability controls which delivery methods customers can select. Use Product Availability to restrict certain items to specific delivery methods (e.g., pickup only, no shipping). See our Store Pickup: Configure Availability guide for details.
  • Widget Visibility Override controls whether the date picker shows on the cart page. Use Widget Visibility Override to hide the calendar for products that don't require scheduling (e.g., gift cards, digital downloads). See the Control Widget Visibility for Specific Products and Customers guide for more info.


Configure Product Availability


  1. Add tags to Products


  1. Set rules in Bird App:
  • In Bird App go to Configure Locations or Pickup & Delivery depending on your store schedule setup.
  • Select Product Availability after choosing your location.
  • Choose to include or exclude products by tag.
  • Enter product tags and save.
  • For comprehensive setup guidance, see our guide on Store Pickup: Configure Availability.


If even one product in the cart does not qualify for a particular delivery method, that delivery method will not be available for the entire order. This ensures all products in the cart can be delivered using the selected method.


What Product Availability Does NOT Do


Product Availability controls which delivery methods (Shipping, Local Delivery, Store Pickup) are available for products. It does NOT control:


  • Dates when products can be ordered
  • Timeslots available for delivery
  • Lead times or preparation times
  • Calendar availability for specific dates


To control dates and timeslots for specific products, use Store Pickup: Product Override instead.


Configure Widget Visibility


  1. In Bird App, navigate to Settings > Widget Visibility.
  2. Select Conditionally show the widget.
  3. Under Control visibility, choose Based on Products, then enter Product Tags or SKU Patterns under "Apply to products matching ANY of these".
  4. Set Visibility to one of:
  • Hide widget for above products — disables scheduling for matching products.
  • Only show widget for above products — shows scheduling only for matching products.


For detailed configuration steps, see our complete guide on Control Widget Visibility for Specific Products and Customers.


If any product in the cart requires scheduling, the widget will appear on the cart page. If no products require scheduling, the widget will be hidden. This ensures the widget appears only when needed.





Updated on: 05/19/2026

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