How do I notify customers when their order is ready for pickup?

You can notify customers from either the Bird App dashboard or Shopify admin using the built-in notification system.

Email notifications are only sent if they are enabled in Bird Settings > Notifications. For example, to utilize the "Ready for Pickup" email notifications, make sure to enable them before using these methods.

After setting up the Bird Pickup & Delivery widget on your store, the app provides two simple methods to send "Ready for Pickup" notifications:

From the Bird App Dashboard:

1. Go to the Orders page in your Bird App.
2. Select the order or multiple orders that are ready.
3. Click Mark as ready for pickup. The system automatically sends an email notification to the customer.

From Shopify Admin:

1. Navigate to Orders in your Shopify admin and open the specific order.
2. Click More Actions and select Bird: Mark Ready.
3. Click Mark ready for pickup in the popup. This triggers the customer notification email.

You can also use these methods to mark orders as "dispatched" or "picked up/delivered" with automatic notifications. For detailed guidance on the complete notification process, see our comprehensive guide on sending ready for pickup and delivery notifications to customers.

Customize your notification emails to match your brand voice through the email template customization settings. In the Bird App, go to Settings > Notifications, select your template, modify the subject and body, then click Save. Use the Preview button to review changes before applying them.

For professional email branding, set up email authentication to send notifications from your company email address using DKIM and Return-Path records.

That's it! Your customers will receive timely pickup notifications that reflect your brand's style.

Updated on: 09/28/2025