How to Customize Email Templates

You'll learn how to personalize email notifications sent to customers and your internal team through the Bird Pickup & Delivery app.

Customizing email templates lets you maintain brand consistency and provide clear communication to your customers about their delivery or pickup orders.

Access Email Template Settings

1. Navigate to your Bird app dashboard
2. Click Settings in the left sidebar
3. Select Notifications from the settings menu

You'll see the email template customization options.

Select and Customize Templates

1. In the Notifications section, locate the email template you want to modify
2. Click on the specific email template name

The template editor will open for customization.

Edit Template Content

1. Modify the Email Subject field with your preferred subject line
2. Update the Email Body content using the text editor
3. Use available variables to include dynamic order information

Your template is now ready for testing.

Save and Preview Changes

1. Click the Save button to store your customizations
2. Use the Preview button to review how your email will appear

Your email template is now customized and ready to use.

Best Practices

• Keep subject lines under 50 characters for better email deliverability
• Use clear, action-oriented language in your email body
• Test your templates with the preview function before going live
• Maintain consistent branding across all email templates

Related Articles

• Ready for pickup and dispatch email notification
• Set up email branding for professional customer emails

Updated on: 07/17/2025