Articles on: Calendar and time configuration

How to Set Product-Specific Lead Times and Availability

Learn how to use Product Override to set custom lead times, available dates, and blockout dates for individual products in Bird Pickup & Delivery.



What is Product Override?

Product Override lets you apply different preparation times and availability rules to specific products. Use it to manage products that need more or less time to prepare. You can also control when certain products can be ordered.


Why Use Product Override?

  • Offer flexible lead times for products with different preparation needs.
  • Control product availability for special dates or limited-time offers.
  • Prevent orders for specific products on certain dates.


How to Set Up Product Override


Follow these steps to configure unique lead times and availability for your products:


  1. Open Product Override Settings
  • Go to Bird App Settings > Product Override.


The Bird App navigation menu with Product Override selected


  1. Add a New Override
  • Click Add Override.


The Add Override button highlighted in the Product Override section


  1. Choose Applicability
  • Choose whether the override applies to all orders (Global), a specific Delivery Method (Pickup, Delivery, or Shipping), or a specific Location (for stores with multiple locations and different schedules).


Option to select on which delivery method should the Override work


  1. Enter Product SKUs or Tags
  • Add the SKUs or Tags for the products you want to override.


The interface for entering product SKUs or tags


  1. Set Lead Time
  • Choose Same Lead Time for All Days (Mon to Sun) or Customize Lead Time by Day.
  • Enter the lead time in days, hours, or minutes.
  • Optionally, set the maximum number of days customers can order in advance.


Lead time configuration options, including per-day customization


  1. Configure Product-Based Availability
  • Use Available Dates to make products orderable only on selected dates.
  • Use Blockout Dates to prevent orders for products on specific dates.


Product-based availability settings, showing available and blockout date options


  1. Save and Preview
  • Click Save to apply your changes.
  • Click Widget Preview to see how the widget looks with your new settings.


Widget preview screen showing the updated product availability


A completed Product Override configuration with multiple SKUs and custom lead times


You have successfully set up product-specific lead times and availability. Your changes are now live in the widget.


Key Notes and Best Practices

  • You can create multiple overrides for different SKUs or tags.
  • If a cart contains products with different overrides, the widget shows only the common available dates.
  • If a day is disabled in your main Availability Settings, it cannot be enabled through Product Override.


Updated on: 09/26/2025

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