Articles on: FAQs

Why Do I Need to Disable Built-in Shopify Pickup?

When you use Bird Pickup & Delivery for store pickup, Shopify's built-in pickup option can create duplicate choices at checkout. Customers see two pickup options and don't know which to select — leading to confusion and potential checkout abandonment.


Does Bird Handle This Automatically?


Yes. When you set up rates through the Bird app (Bird App > Rates), Bird automatically disables Shopify's built-in store pickup for you. No manual action is needed in most cases.


When Would I Need to Disable It Manually?


You may need to manually disable Shopify pickup if:


  • You set up Bird before the automatic disable feature was added
  • You re-enabled Shopify pickup after Bird disabled it
  • You're seeing duplicate pickup options at checkout despite using Bird


To disable manually: go to Shopify Admin > Settings > Shipping and delivery > Pickup in Store and toggle off pickup for each location.


For step-by-step instructions, see How to Disable Shopify's Built-in Store Pickup.


Are There Any Exceptions?


Yes — stores that only offer pickup (no delivery or shipping) can keep Shopify's built-in pickup enabled. This only works if you have no rates configured and no other delivery methods active in Bird.




Updated on: 02/12/2026

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