Checkout rule not working: payment or delivery not hidden

If a payment method still shows, a delivery option isn’t hidden, or a discount or restriction doesn’t apply, work through these checks.

Check the rule’s status

1. Open the area page (Payments, Delivery, Restrictions or Discounts).
2. Find the rule and read its Status:
   • Draft: it isn’t published. Select Review & publish.
   • Paused: select Turn back on in its menu, then publish.
   • Scheduled or Ended: check the dates under Schedule.
   • Can’t run: open the rule; its page says why.
   • Needs a test: tick I understand and run Test checkout (ship-from rules only).
   • Live: go to the next check.

Test the checkout

1. Select Test checkout and enter the same cart, customer and address as the customer.
2. Choose Live now to test what customers see today.
3. Open Why, rule by rule to see which condition didn’t match and the value it saw.

If a condition shows Not sure, checkout doesn’t know that value (for example, a guest’s past orders), so the rule doesn’t run. Use another condition.

Check names and alerts

• Payment methods are matched by the name checkout shows. If the name changed in Shopify, update the rule.
• Delivery options are matched by name and kind. If an option was renamed, update the rule. Alerts lists it when it can tell the name is gone.
• Open Alerts from the status line on Home and fix anything listed.

Other common causes

• Hiding only from express buttons: needs Shopify Plus. On other plans, Shopify hides the method everywhere.
• Another app changes delivery options: other apps can also change delivery options at checkout.
• Two shipping discounts: if they don’t combine, only the better one applies.
• Just published: customers see changes within a minute. Reload the checkout.

Still stuck? Select Chat with us at the bottom of any page.

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• Test a checkout before you publish
• History, alerts and alert emails