Articles on: Rates

How to Fix Rate Errors on Checkout Page - Complete Troubleshooting Guide

You'll learn how to identify and fix the most common rate errors that block customers from completing checkout.


Checkout error message indicating that no shipping methods are available for the customer's address


Quick Navigation



General Rate Issues


Location Not Enabled in Product Inventory


Problem: Products aren't available at specific locations.


Shows product inventory settings with one location not enabled for the product


Solution:

  1. Go to Shopify Admin → Products
  2. Select your product
  3. Navigate to Inventory
  4. Click Edit Locations
  5. Enable the required locations


That's it! Your product will now be available at all enabled locations.


Product Out of Stock at Location


Problem: Customers can't order because inventory is depleted.


Shows inventory with zero stock at a specific location


Solution: Add stock to the depleted location in your inventory management.


Location Not Enabled for Online Orders


Problem: Locations exist but can't fulfill online orders.


Location settings with the option to enable online order fulfillment


Solution: Enable "Fulfill online orders" for each location in your Shopify settings.


Invalid Store Location Address


Problem: Shopify can't validate your store's physical address.


Location settings with an invalid address that needs correction


Solution: Enter a complete, valid address in your Shopify location settings.


Third-Party App Conflicts


Problem: Other apps interfere with your delivery rates.


Shopify's delivery customization settings where conflicting apps can be managed


Solution: Check Shopify Admin → Settings → Shipping & Delivery → Delivery Customization for conflicting apps.


Local Delivery Rate Issues


Customer Address Outside Delivery Zone


Problem: Customer's postal code or address falls outside your delivery radius.


Delivery rate configuration with postal codes that don't cover the customer's area


Delivery radius settings that may not cover the customer's location


Solution: Expand your delivery zones or add the customer's postal code to your delivery areas.


Cart Below Minimum Order Value


Problem: Customer's cart total doesn't meet your minimum order requirement.


Shows minimum order value settings that may be preventing checkout completion


Solution: Lower your minimum order value or guide customers to add more items.


Store Pickup Rate Issues


Location Not Enabled for Pickup


Problem: Store locations exist but aren't configured for customer pickup.


Shows location settings where pickup options are not enabled


Solution: Enable pickup options for each location in your Bird Pickup & Delivery settings.


No Pickup Locations Available


Problem: All locations are missing required address information.


Error indicating no pickup locations are available due to missing address information


Solution:

  1. Go to Shopify Admin → Settings → Locations
  2. Select each location
  3. Add complete street address
  4. Save the location


That's it! Your locations will now be available for pickup orders.


Shipping Rate Issues


Bird App Rate Rules Not Met


Problem: Customer's cart conditions doesn't match your configured delivery rates.


Rate configuration where customer address doesn't meet the set conditions


Solution: Review and adjust your delivery rate rules in the Bird Pickup & Delivery app.


Shopify Admin Shipping Rules Not Met


Problem: Customer's order value falls outside your Shopify delivery rates.


Shows Shopify shipping rate configuration that may not cover customer's cart value


Solution: Update your shipping zones in Shopify Admin → Settings → Shipping & Delivery.




Updated on: 07/17/2025

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