Common
Rates control
Rates for Pickup, Delivery, and Shipping can be managed either through the Bird app or Shopify. Once the Rates Setup is completed, Delivery and Shipping rates can be configured in the Bird app or controlled via Shopify. What is the difference between both options?PopularHow to Fix Rate Errors on Checkout Page - Complete Troubleshooting Guide
Learn how to resolve common rate errors that prevent customers from completing checkout with Bird Pickup & DeliveryFew readersRates show a double amount during checkout
Why do shipping rates show double on the checkout page? If you create multiple shipping profiles or have multiple locations within profiles, then some orders might contain products from different profiles or locations. When this happens, the separate shipping rates for each product are combined, and a single shipping rate is displayed to your customer at checkout. Multiple profiles are created in shipping and delivery settings. Multiple profiles in shipping and delivery settings (httpFew readers
Via Bird App
Configure Delivery Rates
Configure Delivery Rates You can configure the delivery rates for a single location and multiple locations. How to Add Rates for a Single Location: Select the "I have same rates for all my locations" option, then click Add Rate. For multiple locaFew readersConfigure Shipping Rates
You can configure the Shipping rates for a single zone as well as for multiple zones. Select the option via the Bird App to configure the Shipping rates via the Bird App. How to Add Rates for a Single Zone: Navigate to the Rates section in the Bird App. Scroll down to the Shipping section and click "Create a New Zone" to configure shipping rates for a new zone. (https://storage.crisp.chat/users/helpdesk/website/ca826b447482b000/screenshot-2025-01-09-at-434541qj4xs1.pngFew readersConfigure Pickup Rates
You can configure the pickup rates for a single location and multiple locations. How to Add Rates for a Single Location: Select the "I have the same rates for all my locations" option, then click Add Rate. For multiple locations, add rates for each specific location. (https://storage.crisp.chat/users/helpdesk/website/ca826b447482b000/screenshot-2025-01-14-1758391kmFew readersConfigure Local Delivery Rates based on Postal Code
We will create rates based on postal codes, this is useful when we want to have different delivery rates for different parts of your city. Video Tutorial: Example: Main Store Location ( delivery rate $10) West Zone (Nearby locations delivery rate $20, min order value $50) East Zone (Faraway locations delivery rate $30, min ordeFew readers
Via Shopify Admin
Why Do You Need to Disable Shopify Store Pickup When Using BirdApp Store Pickup?
When setting up store pickup in Shopify and integrating BirdApp, it's important to disable Shopify's store pickup to avoid customer confusion. If both options are enabled, customers will see two pickup choices at checkout: BirdApp Store Pickup: Displays the store address selected in the cart. Shopify Store Pickup: Asks the customer to select a location again or picks default location. This can create uncertainty, as customers may not understand the difference between the tFew readersHow to configure local delivery rates in the Shopify admin
Configure Local Delivery rates directly in your Shopify admin and run those rates via the Bird App. Go to Shopify Settings → Shipping & Delivery Scroll down and select Local Delivery (https://storage.crisp.chat/users/helpdesk/website/-/c/a/8/2/ca826b447482b000/screenshot-2025-06-17-at-625581vkme7q.png =700x456) b. Configure the local delivery rate based on postal/ZIP code or radius you deliver to. Local Delivery Rate (https://storage.crisp.chat/users/helpdesk/website/-/c/a/8/2/cFew readers