Articles on: Notifications and validations

Enable Internal Staff Notifications via BirdApp

When a new order is placed, staff members must receive an email with all the necessary details, including the customer’s selected slot date, time, and delivery method.

Set Up Staff Email Notifications:

Go to Bird App Settings > Configure Locations or Edit Locations.

Open the location where you want to add email notifications.

Add Staff Email Recipients:

Scroll down to the Internal Notifications section.

Add the email addresses of the staff members who should receive new order notifications.

Customize Email Content (Optional):

If you want to change the text, design, or style of the staff notification emails, you can navigate to Settings → Notifications → New Order Notification Email.

Follow this document: How to customize the email templates

Note: The slot date, time, and method are automatically included in these staff emails by default.

How the Final Staff Email Will Look

After configuring the staff notifications, the email will include key details such as:

Customer Name: John Doe

Order Number: #1001

Delivery Method: Pick Up

Delivery Date: October 10, 2024

Delivery Time: 2:00 PM - 3:00 PM

This ensures that staff members have all the information they need for fulfilling orders based on the selected schedule.

Related Document: Ready for pickup and dispatch email notification

Updated on: 07/01/2025

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