How to Find and Generate Collaborator Request Code

You'll learn when and how to locate your existing Collaborator Request Code or generate a new one in Shopify for secure external access.

You'll need this code when our support requests access to help with your store configuration or troubleshooting.

What is a Collaborator Request Code?

A Collaborator Request Code is a 4-digit secure access credential that enables external collaborators to request access to your Shopify store. It ensures controlled access for developers, consultants, or support teams while maintaining your store's security.

How to Find or Generate Your Collaborator Request Code

Step 1: Access Shopify Settings

1. Log into your Shopify admin
2. Click Settings in the left sidebar

Step 2: Navigate to Users and Permissions

1. In Settings, click Users and permissions
2. Locate and click Collaborators

Step 3: Access or Generate Code

1. In the Collaborators section, find your existing Collaborator Request Code
2. If no code exists, click Generate new code

When is a Collaborator Request Code Required?

Your store's security settings determine whether external collaborators need a code to request access.

Security Settings That Require a Code

• "Only people with a collaborator request code can send a collaborator request" - This setting requires the 4-digit code
• Enhanced Security Mode - Shopify may enforce code requirements for all stores
• Manual Access Control - You control who can request access to your store

When a Code is Not Required

• "Anyone can send a collaborator request" - Partners can request access without a code
• Existing App Integration - Some automated processes may bypass code requirements
• Previous Access Granted - Partners with existing permissions may not need codes

Why Share Your Code with Bird Tech Team?

We at Bird Pickup & Delivery prioritize your store's security while providing expert assistance.

Secure Access Benefits

• Controlled Permissions: You set exact access levels for our tech team
• Temporary Access: Codes expire automatically and can be revoked anytime
• Shopify Compliance: We follow Shopify's security best practices
• Expert Support: Our team can configure settings and resolve issues efficiently

Security Features

• Limited Scope: Access only necessary store areas
• Revocation Control: Remove access instantly when needed
• Trusted Process: Adheres to Shopify's collaborator guidelines

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Updated on: 09/29/2025