Why are my shipping rates showing errors or duplicate options at checkout?
Check your product settings, rate configurations, and app conflicts to resolve shipping rate issues. Most checkout rate problems stem from inventory management, address validation, or conflicting rate setups between platforms.
The most common causes include unmarked physical products, invalid store locations, mismatched rate rules, and conflicts between Bird's delivery settings and Shopify's shipping profiles.
Quick Fixes for Shipping Rate Issues
- Verify physical product settings: Ensure all products requiring shipping are marked as "physical items" in Shopify. If the shipping address form doesn't appear, your products may be marked as digital items.
- Check location inventory: Confirm products are stocked and available for online fulfillment at the correct locations. Use Bird's complete troubleshooting guide for detailed inventory resolution steps.
- Validate store location address: Enter a complete, validated street address in Shopify Settings > Locations. Unverified addresses cause checkout errors. Follow Bird's guide on how to fix rate errors for address validation steps.
- Review rate coverage: Double-check your delivery zones and rate conditions cover the customer's specific address and postal code.
- Audit product availability tags: In Bird App, check Product Availability under location settings or control delivery methods with product tags. Excluded products will block entire delivery methods for the full order.
Resolving Duplicate Options and Pickup Issues
Customers see duplicate pickup options at checkout when both Shopify and Bird pickups are enabled. You must disable Shopify's built-in pickup when using Bird App pickup. See why disable Shopify pickup and how to disable it.
Still having issues? Follow our complete troubleshooting guide for step-by-step rate resolution. If checkout forms still don't appear, ensure you've marked all products as physical items in Shopify.
Updated on: 09/29/2025
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