Articles on: Troubleshooting

Why are my shipping rates showing errors or duplicate options at checkout?

Check your product settings, rate configurations, and app conflicts to resolve shipping rate issues. Most checkout rate problems stem from inventory management, address validation, or conflicting rate setups between platforms.


The most common causes include unmarked physical products, invalid store locations, mismatched rate rules, and conflicts between Bird's delivery settings and Shopify's shipping profiles.


Quick Fixes for Shipping Rate Issues


  1. Verify physical product settings: Ensure all products requiring shipping are marked as "physical items" in Shopify. If the shipping Fix Missing Shipping Forms: Mark Products as Physical Items, your products may be marked as digital items.
  2. Check location inventory: Confirm products are stocked and available for online fulfillment at the correct locations. Use Bird's How to Fix Rate Errors on Checkout Page for detailed inventory resolution steps.
  3. Validate store location address: Enter a complete, validated street address in Shopify Settings > Locations. Unverified addresses cause checkout errors. Follow Bird's guide on How to Fix Rate Errors on Checkout Page for address validation steps.
  4. Review rate coverage: Double-check your delivery zones and rate conditions cover the customer's specific address and postal code.
  5. Audit product availability tags: In Bird App, check Product Availability under location settings or Store Pickup: Product Availability. Excluded products will block entire delivery methods for the full order.


Resolving Pickup Conflicts at Checkout


When Shopify's built-in pickup is left on alongside Bird, its native pickup option stays available at checkout — so customers who chose local delivery or shipping in the cart can switch to the free pickup option and avoid the delivery or shipping charge, and pickup customers are asked to choose pickup again. Disable Shopify's built-in pickup when using Bird App pickup. See Why Do I Need to Disable Built-in Shopify Pickup? and How to Disable Shopify's Built-In Store Pickup.


Still having issues? Follow our How to Fix Rate Errors on Checkout Page for step-by-step rate resolution. If checkout forms still don't appear, ensure you've How to Mark Products as Physical Products in Shopify in Shopify.




Updated on: 06/01/2026

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