Why do my pickup and local delivery orders show as "Shipping"?

You may notice that once the app is fully set up, new pickup and local delivery orders are categorized as "Shipping" within Shopify. This is not a bug. It's a deliberate design choice that allows our app to provide powerful features that aren't available through Shopify's native pickup and delivery system.

This guide explains why this happens, how it benefits you, and how to seamlessly manage your new workflow.

Why: Unlocking Advanced Capabilities

To offer you flexible and advanced delivery options, our app leverages Shopify's most robust framework: shipping. We use this foundation to enable features that Shopify's built-in pickup and delivery methods do not support, such as:

• Advanced Rate Rules: Apply rates based on a single condition (like the day of the week), or create complex scenarios by combining multiple conditions such as date, time of day, and specific product attributes (e.g., weight or variant). Please refer to this guide to learn more about all the supported conditions.
• Seamless Checkout: The customer's pickup address is automatically used as the shipping address, preventing them from having to select their pickup location twice. This is especially important when using the widget on the cart page (non‑Shopify Plus).

By treating all fulfillment types within the shipping framework, we gain the control necessary to execute this advanced logic accurately.

How to Manage Your Orders

While the backend logic changes, managing your orders is straightforward. The key is to use the Bird app as your central hub for all pickup and delivery management, as it will always show the correct fulfillment method.

1. In the Bird app (recommended)

Use the Orders Dashboard to view, filter, and update pickup and local delivery orders. In the Bird app, go to Bird → Orders.

2. In Shopify admin

On the orders page in Shopify admin, you will see shipping-related options. These can be safely ignored.

• Ignore Shopify's "Create shipping label" button for these orders.
• You can check an order’s Additional Details section for the fulfillment method (Pickup or Local Delivery), or use the Bird app dashboard to view the order’s status and manage fulfillment.
• To mark a pickup order ready directly in Shopify, click More actions → Bird: Mark Ready on the order page.
• All fulfillment actions, like sending "Ready for Pickup" notifications, can be handled within our app.

3. In Shopify POS

Instead of using Shopify's native views, you will use our app's interface inside the POS. To access your orders:

1. From the POS home screen, tap the … menu icon at the bottom.
2. Scroll down to the "All apps" section and tap Bird Pickup & Delivery.
3. In the app screen that opens, tap the ≡ menu icon and select "Orders".
4. From here, you can view the complete Orders Dashboard and manage all your pickup and delivery orders.

Q: Will this change confuse my customers?

No. Your customers' experience remains unchanged. They will continue to see clear "Pickup," "Local Delivery," and "Shipping" options and receive the correct notifications that you send from our app. This change is purely operational for you.

Q: What about my reports and analytics?

For accurate analytics that correctly differentiate between fulfillment types, please use the reporting dashboard built into our app.

Q: Why did I have to ask my customers to select pickup twice before?

This only occurs if you are using our app's cart widget on your storefront but have not yet enabled our app's rates at checkout. Once you've set up pickup rates through our app and accepted the terms for using our rates engine, this double selection is eliminated. Please refer to this guide to learn more.

If you have any questions or need a personalized walkthrough, our support team is ready to assist. Please don't hesitate to contact us.

Updated on: 10/29/2025