Articles on: Rates

Why Do You Need to Disable Shopify Store Pickup When Using Bird App?

Bird app automatically disables Shopify's store pickup during rates setup to prevent customer confusion.


This is because when both options are enabled, customers see two pickup choices at checkout:


  • Ship: Shows your selected store address from the cart
  • Pick up: Prompts customers to select a location again or uses default location


This creates uncertainty and may confuse customers about which option to choose.


Consequences of keeping both enabled:

  • Duplicate fulfillment method selection prompts
  • Inconsistent location selection
  • Customers must select location manually
  • Potential checkout abandonment


Shows the Shopify checkout interface where double store pickup options are shown (Before)


After disabling Pickup from Shopify (After)


Automatic Prevention


Bird automatically disables Shopify store pickup during rates configuration.


Navigate to the Rates section in the Bird app and complete the setup wizard. Once you've set up pickup rates through our app and accepted the terms for using our rates engine, duplicate fulfillment method selection issue will be resolved.


Manual Disable Process


Follow these steps if you need to manually disable Shopify store pickup:


  1. Go to Shopify Admin → Settings → Shipping and delivery
  2. Scroll to Pickup in Store section and click
  3. Click on "Pickup in Store" to open the settings
  4. Toggle off store pickup for locations stating "Offers Pickup"
  5. Save changes


Shows the Shopify admin interface where store pickup can be disabled to prevent conflicts with BirdApp



Pickup-Only Store Exceptions


Pickup-only stores can keep Shopify pickup enabled if they meet these specific conditions:


  • No other delivery options enabled (e.g., local delivery or shipping)
  • No rates configured
  • Only store pickup enabled as the fulfillment method


Why this exception exists:

When BirdApp has no competing delivery methods, it won't interfere with Shopify's pickup flow. However, if you later add delivery options or rates, you'll need to disable Shopify pickup to prevent conflicts.


Important: If you're unsure or plan to add delivery options later, it's safer to disable Shopify pickup from the start.


Additional Troubleshooting


If pickup is not working after checking the above settings, verify that Bird rates are configured in your shipping profiles:


If using Bird Rates with Carrier-Calculated Shipping (CCS):

  • "BirdChime: Order Delivery Date & Pickup (Rates provided by app)" must be present in ALL shipping profiles.
  • Go to Shopify Admin > Settings > Shipping and delivery.
  • For each shipping profile, if "BirdChime: Order Delivery Date & Pickup (Rates provided by app)" is missing:
  • Click "Use carrier or app to calculate rates"
  • Select "BirdChime: Order Delivery Date & Pickup (Rates provided by app)"
  • Select all services
  • Click "Done"


If using Bird Rates (non-CCS):

  • Bird rates are denoted by IDs in brackets, for example: "Store Pickup [23445]" or "Local Delivery [3345]".
  • Go to Shopify Admin > Settings > Shipping and delivery.
  • For each shipping profile, verify that Bird rates with IDs (e.g., "Store Pickup [23445]") are present.
  • If missing, add the appropriate Bird pickup or delivery rates to each shipping profile.



Updated on: 01/05/2026

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