Articles on: Rates

Why Do You Need to Disable Shopify Store Pickup When Using BirdApp Store Pickup?

When setting up store pickup in Shopify and integrating BirdApp, it's important to disable Shopify's store pickup to avoid customer confusion.

If both options are enabled, customers will see two pickup choices at checkout:

BirdApp Store Pickup: Displays the store address selected in the cart.
**Shopify Store Pickup: **Asks the customer to select a location again or picks default location.

This can create uncertainty, as customers may not understand the difference between the two options.

Disable Shopify Store Pickup

During rates setup, BirdApp automatically disables Shopify store pickup **to prevent issues. **Merchants must confirm this to proceed.

For Pickup-Only Stores:

If you only offer store pickup with no rates, Shopify’s pickup can remain enabled, as BirdApp will attach a pickup time in the cart.

However, if you offer multiple fulfilment methods especially with rates (e.g., shipping or local delivery), keeping both options enabled may confuse customers.

Updated on: 01/10/2025

Was this article helpful?

Thank you!