Why is the selected delivery date not appearing in my order details or confirmation emails?

Add the Bird App code snippet to your Shopify email template to display delivery date and time information.

Shopify's default templates exclude Bird delivery information. You must manually add the code snippet below in staff emails template.

To add delivery details to order confirmation emails:

1. Navigate to Email Template

• Go to Bird Settings > Notifications > Edit order confirmation email OR
• Go to Shopify Settings > Notifications > Customer Notifications > Order Confirmation

2. Insert Bird App Code Snippet

• Paste the Liquid code block from here above your Order Summary table

This code retrieves delivery method, date, time, and day information. Place it where customers see it clearly.

3. Save and Test

• Save your template changes
• Place a test order to verify delivery details appear correctly

You're done. Your customers now receive confirmation emails showing scheduled delivery details. Follow this complete guide to enable order confirmation emails with slot date and time for detailed steps.

If delivery dates still don't appear in order details, customers may bypass the date selection widget. This happens when:

• You set date/time selection to optional instead of required
• Customers use express checkout buttons that skip your widget
• The date picker isn't visible on your cart page

Make date/time selection mandatory by configuring required date and time selection before checkout. This prevents customers from completing orders without selecting delivery details.

Configure delivery details across your workflow for complete visibility:

• Packaging Slips: Enable date/time in Bird Settings > Order Management > Order notes and fulfillment for automatic display via the packaging slip customization guide
• Staff Notifications: Add delivery details to staff "New Order" emails through Shopify Settings > Notifications > Staff Notifications using the staff notification customization guide
• Customer Dashboard: Display delivery information in customer account pages by following the customer dashboard customization guide

That's it. Delivery information now appears throughout your order workflow, keeping customers and staff informed.

Updated on: 09/29/2025