How to Send Pickup and Delivery Notifications to Customers

Updated August 24, 2026

You’ll learn how to automatically notify customers when their orders are ready for pickup, dispatched, or delivered.

This feature sends instant email notifications to customers when you update order status. You can send notifications from either the Bird App dashboard or Shopify Orders section.

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Why is Shopify’s “Ready for Pickup” button missing on pickup orders?

When Bird app rates are enabled and Store Pickup is offered, Bird replaces Shopify’s built-in Store Pickup system with its own rates and checkout flow. As a result, Shopify’s Ready for Pickup button and its built-in customer notification gets disabled. To mark orders as ready and notify customers, use Bird: Mark Ready, available in Shopify Orders under More Actions.

Method 1: Send Notifications from Bird App Dashboard

Use this method to quickly notify customers about order status changes.

Steps to Send Notifications from Bird App:

Open your Bird app orders page
Select the orders you want to update
- Choose single orders or multiple orders
- Select orders that are ready for pickup, dispatched, or already picked up/delivered
Mark the appropriate status
- Click Mark as ready for pickup for pickup orders
- Click Mark as dispatched for delivery orders
- Click Mark as picked up/delivered for completed orders

Bird App orders page with order selection and status marking buttons

Displays the order status marking interface with different action buttons for pickup and delivery

Email notification sent to customer when order is marked as picked up

Method 2: Send Notifications from Shopify Orders

Use this method when working directly in your Shopify admin.

Steps to Send Notifications from Shopify:

Navigate to Shopify Orders
- Go to your Shopify admin
- Open the specific order you want to update
Access Bird App actions
- Click More Actions in the order details
- Select Bird: Mark Ready option

Shopify order page with the More Actions menu and Bird: Mark Ready option highlighted

Review order details
- A popup appears showing order and delivery information
- Verify the details are correct

Displays the Bird App popup with order details and delivery method information

Click Mark as ready for pickup for pickup orders.

Note: To mark orders as dispatched or picked up/delivered, you must access orders from the Bird App dashboard.

Stores That Also Offer Standard Shipping

If your store offers Pickup, Delivery, and standard Shipping side by side, here’s how notifications work across all three:

Pickup and delivery orders managed through the Bird App dashboard or Bird: Mark Ready in Shopify Orders send Bird’s own emails (Ready for Pickup, Out for Delivery, Order Picked Up/Delivered) and automatically suppress Shopify’s own shipping confirmation email, so customers don’t get a duplicate, generic notification.
Standard shipping orders fulfilled normally through Shopify still trigger Shopify’s own shipping confirmation, as expected.

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Important: This automatic suppression only applies when a pickup or delivery order is fulfilled through Bird’s own actions. If staff instead use Shopify’s native fulfillment button directly on a pickup or delivery order, Shopify’s shipping confirmation email fires anyway, on top of Bird’s own notifications. Always use the Bird App dashboard or Bird: Mark Ready in Shopify Orders (Method 2 above) to manage pickup and delivery order status, not Shopify’s own fulfill button.

You don’t need to change any of Shopify’s own notification settings for this to work.

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