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Missing Order Limits for Overridden Time Slots

Problem Currently, order limits can be set per day and per regular time slot. However, when a time slot is overridden for specific dates, there is no way to define a maximum number of orders for those overridden slots. This creates a serious limitation for businesses that rely on precise capacity planning—especially during peak dates (e.g. Valentine’s Day, Mother’s Day, holidays).

Why this matters Overridden slots are typically used because capacity, staffing, or logistics differ on specific dates. Not being able to control order volume at the overridden-slot level defeats the purpose of overrides and forces merchants to rely on manual monitoring or full-day caps, which are inefficient and risky.

Example:

  • Normal slot: 10:00–12:00 → max 5 orders
  • Special date override: 10:00–11:00 (shorter window, higher pressure)→ This overridden slot should have its own max order limit (e.g. 2 orders), not inherit or ignore limits.

Proposed Solution When creating or editing a time slot override for a specific date, allow merchants to: *Set a max order limit for that overridden slot, independent of the original slot

  • Optionally inherit the default slot limit (toggle on/off)**

Expected Behavior

  • Each overridden slot behaves as a standalone slot for capacity control
  • Order validation checks the overridden slot’s limit first
  • Clear UI indicator that the slot is “overridden + capped”

Who benefits

  • Florists, bakeries, caterers, delivery-based businesses
  • Any merchant handling high-volume, time-sensitive orders
  • Reduces overbooking, fulfillment delays, and customer dissatisfaction

This feature would significantly improve reliability and make time-slot overrides actually usable for real-world peak operations.

1 Comment

N
Niraj Kumar Tiwari 5 months ago
Thanks for the suggestion — this is really useful feedback. We’re reviewing it internally and will keep you updated on the next steps.
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