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Pick-up email delivery status and re-send ability

It would be great if we could see whether the “pick-up is ready” email notification sent to customers has been delivered successfully or if it was unable to be delivered, and when it was sent as we need to make sure customers receive it.

Additionally, it would be handy to have an ability to re-send the email notification in case the customer missed it, the customer changed the email address, etc. Essentially something similar to Shopify’s order page where it shows when the email was sent with the ability to re-send it.

1 Comment

Niraj Kumar Tiwari 3 months ago

Hi there, Thank you for the suggestion — we appreciate you taking the time to share this feedback. We understand how useful it would be to see the delivery status of pickup notification emails and have the ability to resend them when needed. This could certainly help merchants ensure customers receive important updates about their orders. This is a thoughtful idea, and we’ve noted your feedback as we continue reviewing improvements around notifications and order communication. Thanks again for sharing this with us! 😊