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Pick Up Orders labelled as deliveries in Shopify Admin

Hi there,

I just wanted to flag something we have noticed with pickup orders in the system.

For example, in order #13311, the order is a Store Pick Up, however the details on the right hand side still show “Delivery Date”, “Delivery Day”, and a delivery time window.

This has been a bit confusing for our staff when preparing orders, as it reads like a delivery even though it is actually a pickup.

It would make much more sense for pickup orders to be labelled accordingly throughout, so the details reflect that it is a pickup rather than a delivery.

Just wanted to bring this to your attention as it would help streamline things on our end and avoid any confusion.

Thanks so much!

4 Comments

user69d44448a1fac 2 months ago

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user69d45430b31b3 2 months ago

Hi there, Thanks for the feedback. We will definitely consider this while planning our new features. Though the Delivery Date / Time serve the same purpose for different type of orders I definitely get the confusions in doing so. Bird Team

Niraj Kumar Tiwari about 1 month ago

Hi there, Thanks so much for flagging this — fully agree, mixed labels on a pickup order are confusing for staff, and we want to fix that for you. Good news: in our newly launched widget v2, order details now render as a dedicated block that labels the order correctly — so a Store Pickup shows "Pickup", the store name, the pickup date/time, and the pickup code, with no "Delivery" wording. Step 1 — Enable v2 in the Bird app: Bird app → Settings → Widget Placement → Enable v2 Step 2 — Add the order details block in Shopify: 1. Open any order in your Shopify admin 2. Scroll down and click '+ Add block' 3. Add the Bird: Order Details block 4. Save — it now shows on every order Once added, pickup orders will display as "Pickup" with the right fields (no "Delivery Date / Day" labels). Sharing a quick screenshot of what it looks like once enabled. Feel free to ping us on the live chat if you have any confusion or need guidance — happy to walk you through it. Best regards, Bird Team

Kajal Kararia about 1 month ago

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