Articles on: Rates

Rates show a double amount during checkout

Why do shipping rates show double on the checkout page?



If you create multiple shipping profiles or have multiple locations within profiles, then some orders might contain products from different profiles or locations. When this happens, the separate shipping rates for each product are combined, and a single shipping rate is displayed to your customer at checkout.

Multiple profiles are created in shipping and delivery settings.
Multiple profiles in shipping and delivery settings

Rates configured in different profiles
Rates configured in different profiles

Products added to the cart from different profiles
Product from a different profile on the cart page

Rates are combined from both of the profiles.
Combining shipping rates from different shipping profiles at checkout

For more information, click here to view more details.

Updated on: 08/29/2024

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