Articles on: Order Management

Update Order Delivery Details in Existing Order

Add or modify delivery details for existing orders using two methods.


Add delivery dates to orders without them. Update existing delivery details anytime. Both methods notify customers automatically. Works for all orders regardless of status.


Orders placed through your online store include delivery dates if customers selected them during checkout. Use this guide to add dates to orders that don't have them, or to update existing details.


When to Use Each Method


  • Bird App: Use for direct control and immediate access to all Bird-specific features
  • Shopify Admin: Use when you prefer to stay within Shopify's interface


Via Bird App


Add or update order details directly in the Bird App for immediate control.


  1. Open the Bird App dashboard
  2. Click Orders in the navigation menu
  3. Locate the target order in your orders list
  4. Click the pencil icon on the order line to add delivery details to orders without dates


Shows the pencil icon for editing orders without recorded date/time in the Bird App orders section


  1. Click directly on the existing date to update existing delivery details


Shows where to click to edit order delivery date detail in the Bird App


  1. In the popup window, select or modify shipping method
  2. Choose or change delivery date
  3. Set or adjust delivery time
  4. Enable Send notification to customer if needed
  5. Click Submit


Shows the edit popup with fields for shipping method, date, time, and customer notification option

  1. Verify the updates, reload the page if necessary


Shows the updated order details displayed after successful modification

Via Shopify Admin


Add or update order delivery details directly from Shopify Admin for seamless integration.


  1. Open Shopify Admin
  2. Click Orders in the left sidebar
  3. Select the target order from your orders list
  4. Click More actions (three dots icon)
  5. Select Bird: Order Details


Shows the More Actions menu with Bird: Update Details option highlighted


  1. Review current details in the popup showing delivery method, date, and time
  2. Add or modify delivery details as needed
  3. Click Save Details


Shows the edit popup in Shopify Admin with fields for updating delivery details


Bird app automatically syncs orders with Shopify in near real time. Most updates reflect almost instantly, though occasional minor delays may occur.


  1. Select Notify customer to enable customer notification
  2. Confirm changes - the system automatically updates the order and sends an Order Updated email


Shows the Order Updated email template that customers receive after order details modifications


Updated on: 12/29/2025

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