Why am I getting "Order can't be shipped to the Address" or "Order not available for address" errors?

This error means the customer's delivery address isn't covered by your current rate configuration. You need to expand your delivery zones or adjust your rate settings.

Check your Bird App rate configuration:

1. Open your Bird App settings and review your delivery or shipping rates
2. Verify the customer's area is covered by your defined zones or postal codes
3. Check that all rate conditions match the customer's order requirements

For postal code delivery zones, ensure the customer's postal code is included in your configured zones. Review your delivery rates and shipping rates for complete coverage.

Check your Shopify Admin settings:

If you manage rates through Shopify Admin:

1. Go to Settings > Shipping & Delivery in your Shopify Admin
2. Verify the customer's address falls within your shipping zones
3. Review your local delivery areas for coverage gaps

See How to configure local delivery rates in the Shopify admin for detailed setup instructions.

Advanced rate conditions:

Bird app offers multi-condition rates that Shopify doesn't provide natively. Some combinations include:

• Cart total combined with delivery day or time
• Weight combined with urgency settings
• Product SKUs with specific time periods

Ensure these advanced conditions are properly configured in the Bird App if you're using them. Please refer to our pricing page to see all available rate conditions.

Additional troubleshooting:

For more rate error solutions, check Common reasons for rate errors on checkout page. This covers additional scenarios that might cause delivery address issues.

Updated on: 09/20/2025