Why do I see the "Products in the cart are not available" error?

This message appears when product tags in your Product Availability settings don't match the items in the customer's cart. Bird App checks every product in the cart. If any product fails the availability rule, the delivery method becomes unavailable for the entire order.

How to resolve product availability errors:

1. Access your Product Availability settings:

• Go to Pickup & Delivery > Edit Settings (for same schedule across locations).
• Or go to Configure Locations > Select Location > Edit Settings (for location-specific schedules).

2. Review your Product Availability rules:

• Find the Product Availability section for the affected delivery method.
• Check whether the setting uses Include Products tagged with or Exclude Products tagged with.

3. Verify product tags match your rules:

• For Include Products tagged with: Every product in the cart must have that exact tag. If even one product in the cart is missing the required tag, the delivery method is blocked.
• For Exclude Products tagged with: No product in the cart can have that tag.
• Tags are case-sensitive. Verify that the tag spelling matches exactly in both Shopify Admin and Bird App settings.

4. Update your configuration:

• Add missing tags to products in Shopify Admin, or adjust your Product Availability rules in the Bird App.

For detailed setup instructions, see our guide on controlling which products are available for pickup, delivery, or shipping.

If you have mixed carts with both shippable and local-only products, learn how to handle mixed carts.

To understand when to use Product Availability versus Product Override, see the difference between Product Availability and Product Override.

Updated on: 11/07/2025