Articles on: Troubleshooting

Why isn't the Bird widget showing on my cart page?

In most cases, the Bird widget doesn't appear because the app isn't enabled in your theme's embed settings. The rest of this article covers this and other common reasons in more detail.

Most missing widgets come from three common issues. Fix them in this order:

Enable the app in your theme

Go to Settings > Widget Placement in the Bird app
Select your theme and click Add widget in theme
Toggle the app on in your theme's app embed section
Save your changes
Follow the How to Enable Bird Pickup and Delivery Date Widget in Your Shopify Theme for detailed steps

Use manual placement for customized themes

Go to Settings > Widget Placement in the Bird app
Enter the ID or class of your checkout button (e.g., #checkout or .checkout-btn)
The widget will appear exactly where you want it without code changes
Follow the How to Manually Add the Widget Code to Your Cart Page for detailed instructions

Disable dynamic checkout buttons

Turn off Show dynamic checkout button in your theme settings
Hide express checkout options using custom CSS in the Bird app's Widget Design settings
Learn how to How to Disable the Dynamic Checkout Button and How to Hide Express Checkout Options from Cart

Additional troubleshooting:

AJAX cart issues: Increase the reinitialize delay in Widget Placement settings, or follow the How to Fix Widget Loading Issues in Dynamic Carts for detailed steps
Widget visibility rules: Check if products are configured to hide the widget using How to Control Widget Visibility by Product or Customer
Cart type: Use a "page" type cart instead of a "drawer" cart by How to Change Shopify's Cart Type

You're done when the date picker appears on your cart page and customers can select delivery times. Contact us using email or in-app chat if you still encounter any issues.

Updated on: 02/16/2026

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Why isn't the Bird widget showing on my cart page?

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