Go People

Go People is an on-demand courier network in Australia. Connect your Go People account to Bird and delivery orders are priced at checkout and dispatched to Go People.

For help with Go People pricing, coverage, or anything about your Go People account, contact the Go People team.

Requirements

1. A Go People account
2. A store with pickup locations in Australia
3. Bird’s Essential plan or higher
4. Multi-location turned on in Bird
5. Local Delivery set up, with delivery days and time slots

Connect Go People

1. In your Go People account, go to Settings > Developer and click Generate access token. Copy the token.
2. Go to Bird Settings > Integrations and open the Last Mile Delivery tab.
3. Find Go People and open it.
4. Paste the token into API key and click Connect.

Bird checks the key with Go People and sets up status updates for you. There’s no webhook to copy. The remaining settings appear once you’re connected.

Configure settings

Notification emails

Add the emails to alert if Bird can’t schedule a delivery with Go People. Separate them with commas.

You’re only emailed when a delivery can’t be scheduled. Temporary problems are retried automatically.

Locations

• Tick the locations Go People delivers for. You don’t have to tick them all.
• Add a Contact name and Contact phone to every ticked location.

A location can only use one courier. Locations already set up with another courier are greyed out.

Order fulfillment

• Tick Fulfill order in Shopify when Go People delivery job is created to mark orders fulfilled and attach Go People tracking.
• Tick Send fulfillment notification to customer to email that tracking to the customer.
• Leave both off to fulfill orders yourself.

Packaging

Choose a Default package size. You can’t save until one is picked. Go People prices the delivery by package type. Weight only decides which package Bird sends, using the rules below.

To use a different package for heavier orders, click Add rule and set a Min weight, Max weight (in kg) and the package to use.

Configure Go People delivery rates

Want Go People’s own rate, not a flat Bird rate, to show at checkout? Here’s how.

Limitation: This requires Shopify’s Carrier-Calculated Shipping (CCS), which lets Shopify show a live rate at checkout. Without CCS, Go People’s price can never reach checkout, however Go People itself is set up.

1. Turn on Bird Rates with CCS under Bird Settings > Rates > Rates engine. You need CCS on your Shopify plan. See Shopify’s carrier-calculated shipping documentation.
2. Under Rates, turn on Enable Go People rates. Until CCS is on, this toggle stays disabled.
3. Set the Rate name and Rate description your customers see at checkout.
4. Optionally, turn on Free delivery above a Minimum order value, and add a Handling fee (a percentage, a flat amount, or both) on top of Go People’s quote.

A live Go People rate replaces your static delivery rates for those locations. If Go People can’t quote, no rate shows.

Click Save.

Dispatching an order

1. The customer picks a delivery date and time, and sees the Go People rate.
2. Mark the order Dispatched in Bird. This is what sends it to Go People. Creating the order does not.
3. Bird stores the Go People tracking link on the order, and fulfills it in Shopify if you turned that on.

Disconnect Go People

1. Go to Bird Settings > Integrations and open the Last Mile Delivery tab.
2. Find Go People and open it.
3. Click Disconnect and confirm.

Bird stops quoting and dispatching right away. Deliveries already with Go People are unaffected.

Notes

• Cancelling an order in Shopify cancels the Go People delivery if it was already dispatched. Refunds and status changes in Bird don’t cancel it.
• Editing an order after dispatch does not update it at Go People. Make the change directly in your Go People account.

Troubleshooting

No Go People rate at checkout. Confirm:

• Enable Go People rates and Bird Rates with CCS are both on (see Configure Go People delivery rates above)
• The location is ticked and has a contact name and phone
• The location is in Australia
• The delivery address is within Go People’s range, and the package fits the type you picked

Nothing reached Go People. Check your notification emails. Bird emails the reason when a dispatch fails, usually a bad drop-off address, a suburb and postcode that don’t match, or a rejected API key. If there is no email, confirm the order was marked Dispatched in Bird.

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