Why do I see the "Products in the cart are not available" error?

Customers see this message when a product in their cart doesn’t meet the Product availability rule for the method they picked. Bird checks every product in the cart. If even one product fails the rule, that method is blocked for the whole order.

The default message depends on the method:

• Store Pickup: “Products in cart are not available for pickup from selected location”
• Local Delivery: “Products in the cart are not available for delivery”
• Shipping: “Products in the cart are not available for shipping”

You can change these texts in Bird Settings > Text and languages.

Fix the Error

1. Open Product availability for the blocked method. For Store Pickup or Local Delivery, go to Bird Settings > Configure locations, click the location, then click Edit settings next to Store pickup or Local delivery. For Shipping, go to Bird Settings > Shipping.
2. Check which option is selected and which tags it lists. With Include products tagged with, every product in the cart needs at least one of those tags. With Exclude products tagged with, no product in the cart can have any of them.
3. In Shopify Admin > Products, check the tags on each product in the cart.
4. Fix the mismatch: add or remove tags on the products, or change the rule in Bird, then save.
5. Add the same products to your cart again to check that the method is available.

Don’t see Configure locations? Your store is on the legacy single-schedule setup, which shows Pickup & delivery instead. At the top of Bird Settings, select I have different schedule for different store locations to switch. You can’t switch back.

Related Articles

• Store Pickup: Product Availability
• Local Delivery: Product Availability
• Shipping: Product Availability
• What is the difference between Product Availability and Product Override?
• Mixed Carts with Shippable and Local-Only Products
• Product Exclusions for Delivery and Pickup
• Bulk Product Tags in Shopify