What is the difference between Product Availability and Product Override?

Updated June 3, 2026

Product Availability is your base configuration that controls which fulfillment methods (Shipping, Local Delivery, Store Pickup) are available and when they are available. By default, it applies to all products, but you can optionally include or exclude specific products based on tags.

Product Override is an additional configuration layer that you apply on top of your base settings to override preparation times and lead times for specific products or product groups.

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Feature	Product Availability	Product Override
Configuration layer	Base configuration	Additional rules on top of base
Applies to	All products by default; optional tag filtering	Specific products targeted by tags or variants (SKUs)
What it controls	Which fulfillment methods are available + when they are available	Override preparation times, time slots (beta), max available days, available/blockout days for specific products
Tag usage	Optional - Include/Exclude modes to filter products	Required - Target specific products/groups
Mixed cart behavior	If ANY product doesn’t meet criteria, method becomes unavailable for ENTIRE cart	System applies LONGEST preparation time from all products in cart

Product Availability

Purpose: Base configuration that controls how fulfillment methods (Shipping, Local Delivery, Store Pickup) are available for products

Function: Can restrict or enable fulfillment methods based on product tags using “Include” or “Exclude” modes

Example:

Include mode: Only products tagged with “local-delivery” can be delivered locally
Exclude mode: All products can be delivered locally EXCEPT those tagged with “pickup-only”

Learn more: Store Pickup: Configure Availability

Product Override

Purpose: Additional rules that override preparation times and lead times for specific products or product groups

Function: Overrides global preparation time and lead time settings for individual products or product groups (targeted by tags or SKUs) on top of base configuration

Example: A large cake needs 2 days preparation time while small cakes only need 1 day.

Learn more: Store Pickup: Product Override

When should I use Product Availability?

Use Product Availability when you want to:

Control which products can be shipped, delivered locally, or picked up
Include mode: Make only tagged products available for a specific fulfillment method
Exclude mode: Block tagged products from a specific fulfillment method
Ensure mixed carts work correctly (if any product doesn’t meet criteria, the fulfillment method becomes unavailable for entire cart)

Navigation:

Same schedule for all locations: Bird App Settings > Pickup & Delivery > Edit Settings > see Configure Availability section
Different schedules per location: Bird App Settings > Configure Locations > Select Location > Edit Settings > see Configure Availability section Step-by-step guide: Store Pickup: Configure Availability

When should I use Product Override?

Use Product Override when you want to:

Set different preparation times for specific products or product groups (targeted by tags or SKUs)
Override global preparation time settings for individual or group products
Control when products can be ordered (available/blockout dates)
Modify time slots for specific products that are different from base configuration - requires beta features and specific fulfillment method/location override (not available for global overrides)

Navigation: Bird App Settings > Product Overrides

Note: Time slot modifications require enabling beta features and setting override applicability to a specific fulfillment method or location (not available for global overrides). Go to Bird App > Help & Support to enable beta features.

Step-by-step guide: Store Pickup: Product Override

Can I use both features together?

Yes! You can use both features together:

Product Availability controls which fulfillment methods are available and when they are available
Product Override overrides preparation times and lead times for specific products

Example: A product tagged “local-delivery-only” uses Product Availability to restrict it to local delivery only, while Product Override sets a 2-day preparation time for that same product.

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