FAQs
Multiple Product Overrides and Date Selection
When customers add multiple products with different Product Overrides to their cart, the system shows common available dates that work for all products in the cart.
The system uses the longest preparation time from all products in the cart to determine available dates.
Example: If your cart contains:
- Product A: No override (1-day prep)
- Product B: 2-day preparation time override
- Product C: 3-day preparation time override
The customer can only select dates that are at least 3 days ahead (the longest preparation time from Product C).
Can I override a day that’s disabled in my base configuration?
Yes. A product override can open a day your store is normally closed, for the products it applies to:
- A single date: under Availability override, select Override specific dates, set Override mode to Additional dates, and pick the date. If you use time slots, add time slots for that date, because a closed weekday has none to copy.
- A weekday: choose a specific location and method under Override applicability, then under Availability override select Override weekdays, turn that weekday on and add its time slots. This replaces the weekly schedule for those products, so turn on every day they should be available.
Products without the override still follow your base configuration. For a step-by-step example, see Can I open a specific date when its weekday is closed?.
What if I have multiple overrides for the same product?
The system applies the most specific override (by fulfillment method or location) and uses the most restrictive settings when multiple overrides conflict.
Example: Product “CAKE-001” with:
- Global override: 2-day preparation time
- Pickup-specific override: 1-day preparation time
When customer selects pickup, they see dates based on the pickup-specific override (1-day prep).
Troubleshooting
Problem: Dates are not selectable Solution: Verify all products in the cart have at least one common available date and check that preparation times aren’t too long for your available date range.
For detailed setup instructions, see Store Pickup: Product Override.
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