Can I set different preparation or lead times for different products?

Yes. Use Product Override to assign product-specific lead times by minutes, hours, or days.

By default, one preparation time applies to all items. Product Override lets you set lead times per product.

1. Open Bird Settings and go to Product overrides.
2. Click Add override.
3. In Override applicability, choose the location and method, for example Main Street - Delivery.
   • To cover more than one location or method, add one override for each.
4. Choose products using Product tags or SKU patterns.
   • Use a trailing wildcard (*) to match comma-separated SKU prefixes.
5. Set Preparation time to Enabled and choose a mode.
   • Same preparation time for all days (Mon to Sun).
   • Customize preparation time by day.
6. Enter the preparation time. In Blockout dates, set Max available days if needed.
   • This sets how many days ahead customers can book, including today.
7. To set different time slots per weekday, go to Availability override and select Override weekdays.
   • Requires the Growth plan or higher, the current widget (V2), and a specific pickup or delivery option in Override applicability (not Global (default)).
   • Optionally add slot ranges for each day as needed.
8. Use Override specific dates or Blockout dates as needed.
9. Click Save.

For details, see Store Pickup: Product Override. If you have not added the widget yet, first Bird Pickup & Delivery Full App Setup Guide.

That’s it. Your selected products now follow their own preparation times.

Related Articles

• Local Delivery: Product Override
• How do multiple product overrides affect date selection?
• What is the difference between Product Availability and Product Override?
• How do I set up preparation times (lead times) and order cut-off times?