FAQs
Can customers change their delivery/pickup selection after ordering?
Yes, customers can modify their delivery or pickup date and time selection directly from their order confirmation and status pages.
The Bird Pickup & Delivery app includes an order editing feature that empowers customers to adjust their delivery or pickup slot after completing their purchase. This prevents the need to cancel and reorder if scheduling changes are needed.
How to enable order editing:
First, ensure widget placement is configured:
- Navigate to Bird Settings > Widget placement
- Install the widget in the Thank you page section
Then enable order editing functionality:
- Go to Bird Settings > Order management
- Scroll to the Date/time editing section
- Turn on “Allow users to edit date and time” (Scale plan)
Once enabled, customers will see an edit button on their order confirmation and order status pages. This button allows them to modify their selected pickup and delivery date or time slot with just one click.
Background validation protection:
The app includes selection expiry validation that prevents abandoned carts and scheduling conflicts. This feature invalidates delivery/pickup selections after a specified time period, requiring customers to make fresh selections.
To configure selection expiry:
- Go to Bird Settings > Validations
- Under Basic validation settings, check Enable selections expiry
- Choose Selections expire in - select your preferred time period
- Configure custom messages under Bird Settings > Text and languages
Once enabled, selections automatically invalidate after your specified time. Customers are prompted to make a fresh selection when they return to complete their order.
That’s it! Your customers now have full control over their delivery and pickup scheduling from order placement through completion.
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