FAQs

What Does Bird Pickup & Delivery Date App Do?

Does the Free plan support weight-based rates, draft orders, and product rules?

What are the differences between Bird Pickup & Delivery pricing plans and their order limits?

Orders Counted Toward Your Monthly Limit

What happens when I reach my monthly order limit?

Demo Store Cart and Checkout Setup

Can customers select a delivery date for shipping orders?

Which fulfillment options can I offer with Bird Pickup & Delivery?

First Pickup and Delivery Schedules

Time Slots for Pickup and Delivery

Preparation Times and Order Cut-Off Times

Order Limits per Day or Time Slot

What happens when a time slot's order limit is reached?

Can customers select a time slot that has already started?

Can I set different schedules or rates for different store locations?

Can I disable a fulfillment option and only offer one method?

Store Closures and Unavailable Days

Can I open a specific date when its weekday is closed?

What is the difference between Product Availability and Product Override?

Can I set different preparation or lead times for different products?

Multiple Product Overrides and Date Selection

Delivery on Specific Event Dates Only

Can I set start and end dates for scheduling promotional products?

Longer Prep Times for Out-of-Stock Products

Same-Day or Next-Day Delivery for Specific Products

Can I hide the widget for subscriptions, gift cards, or specific products?

Product Exclusions for Delivery and Pickup

Mixed Carts with Shippable and Local-Only Products

Delivery Restrictions for Pickup-Only Items

Mixed Cart Error Messages

Can I set different delivery dates for different products in the same order?

Delivery Rates by Postal Code, Distance or Zone

Multi-Condition Rates for Delivery and Pickup

Free Delivery Above an Order Value

Can I set up rush order fees or Saturday delivery surcharges?

Can I set specific delivery days for a particular postal code?

Does the Bird app integrate with carrier-calculated shipping rates?

Upcoming Deliveries and Pickups

Customer Scheduled Pickup and Delivery Times

Dates on Shopify Orders, Packing Slips and Emails

Dates on Confirmation Emails and Packing Slips

Why are date and time not appearing on my orders?

Why is the delivery date not showing in my order details or confirmation emails?

Why can't I access orders older than 60 days?

Bird Data on the Shopify Orders Page

Can the delivery date be automatically added as a Shopify order tag?

Can I automatically tag orders by delivery method or location?

Can I sort Shopify orders by delivery date?

Can customers change their delivery/pickup selection after ordering?

What is the _BirdChimeSlotId and how do I hide it?

Widget Placement Options

Widget in the Cart Body

Can I place the date picker on the product page instead of the cart?

Mandatory Date and Time Selection

Can I use the postal code checker inside a custom popup on the product page?

Can I customize the text and appearance of my widget?

Calendar and Date Picker Appearance

Can the widget default to Shipping instead of Local Pickup?

Is it possible to show the full date and time slot at checkout?

How do I hide my store's address in the cart widget?

Special Instructions and Notes Fields

Shopify Cart Notes and Labels

Does the Bird Pickup & Delivery app work with Shopify POS?

Shopify POS, Draft and Manual Orders

Can I mark orders as "Ready for Pickup" directly from the Shopify POS app?

Google Calendar Integration

Customer Names in Google Calendar Events

Why are customers being shown a shipping address field for pickup orders?

Why is only the billing address showing, or why can't customers see shipping options?

Why do my pickup and local delivery orders show as "Shipping"?

Why Do I Need to Disable Built-in Shopify Pickup?

Why Pickup Orders Are Charged the Wrong Tax

Subscription Delivery Dates with Shopify Flow