Troubleshooting: Widget Visibility & Common Errors

• I am getting an error Order can’t be shipped to the Address or Order not available for address

  Fix "Order can't be shipped to address" errors in Shopify. Learn how to configure delivery zones and rates in Bird Pickup Delivery Date app.Few readers

• Why Is My Widget Not Clickable or Drop-down Not Showing?

  Is your Bird Pickup Delivery widget unclickable or the drop-down not showing? Likely a theme CSS conflict. Fix via Custom CSS in Widget Design or contact supportFew readers

• I am getting an error "Available Shipping methods have been updated"

  Fix "Available Shipping methods have been updated" error in Shopify. Troubleshoot complicated delivery customization conflicts with Bird Pickup & Delivery App support.Few readers

• Why am I seeing an error about "shipping.shipping_method_title"?

  Fix shipping method title errors in Shopify checkout with Bird Pickup & Delivery app. Quick widget reinitialize steps and checkout language updates resolve I18n checkout issues automatically. Get step-by-step troubleshooting guide.Few readers

• I installed the app but don't see the date picker on my cart page. Where is it?

  Learn how to fix missing date picker on your Shopify cart page with Bird Pickup Delivery app. Few simple steps to enable date selection for customers.Few readers

• Why isn't the Bird widget showing on my cart page?

  Bird widget missing on cart page? Enable app in theme settings, use manual placement, or disable dynamic checkout. Complete troubleshooting guide.Few readers

• How do I enable the app and make the widget appear on my store?

  Enable the widget through your theme settings in 4 simple steps, then troubleshoot if it doesn't appear. Open the Bird App and navigate to Settings → Widget Placement. Select your theme from the dropdown menu. Click Add widget in theme. In the theme editor, enable the app in the app embed section and click Save. You're done! Add a product to your cart and check the cart page to confirm the widget appears. Still having trouble? Contact us via in-appFew readers

• Why are my shipping rates showing errors or duplicate options at checkout?

  Fix shipping rate errors and duplicate checkout options by checking product settings, inventory locations, and disabling Shopify pickup conflicts.Few readers

• Why do I see the "Products in the cart are not available" error?

  Fix "Products in the cart are not available" error by matching product tags with Product Availability settings. Verify tag spelling and case sensitivity.Few readers

• The widget seems to conflict with our theme's cart drawer, making it hard to scroll. How can we fix this?

  Widget conflicts with cart drawer causing scrolling issues? Cart items box layout problems. Contact support or fix via Custom CSS in Widget Design settings.Few readers

Scheduling Setup: Business Hours, Time Slots & Availability

• Can I set different schedules or rates for different store locations?

  Yes, you can configure different schedules, rates, and delivery options for various store locations, postal codes, and specific products. The Bird Pickup & Delivery app gives you complete flexibility to customize your delivery and pickup options based on location, postal code zones, and product types. Different Schedules for Different Locations Set unique schedules for each store location. Manage preparation times, available dates, and blockout dates independently for each location.Few readers

• How do I set up preparation times (lead times) and order cut-off times?

  Configure preparation times in Bird Settings to control when customers can select delivery slots based on your store's processing schedule. Lead times ensure you have enough time to fulfill orders before customers can select delivery or pickup slots. This prevents overbooking and manages customer expectations effectively. Set Up General Preparation Times Navigate to Bird Settings Pickup & Delivery or Configure Locations based on your setup. Toggle Enable PreparationFew readers

• Which fulfillment options can I offer with Bird Pickup & Delivery?

  Bird Pickup & Delivery supports adding scheduling widget for three fulfillment methods: Store Pickup, Local Delivery, and Shipping. Each method includes scheduling, preparation times, and rate configuration. Store Pickup Customers select in-store pickup as a delivery option Configure availability schedules and preparation times Set pickup rates and blockout dates Disable Shopify's native pickup when offering multiple methods Local Delivery Offer delivery within your serFew readers

• How do I set up my first pickup and delivery schedules?

  You can configure your pickup and delivery schedules in the Bird App settings by defining your operating days, time slots, and preparation requirements. Set up your first schedule in four steps: Choose your schedule structure Same schedule for all locations: Manage under one consistent setting in Bird Settings Pickup & Delivery Different schedules per location: Configure individually in Bird Settings Configure locations Configure availability dates and timesFew readers

• How do I create time slots for pickup or delivery?

  Learn how to create time slots for pickup and delivery in Shopify using Bird Pickup & Delivery app. Configure availability settings, set order limits, block dates, and manage lead times with step-by-step guidance.Few readers

• How does Bird app handle when my store is closed or unavailable?

  Block store closed dates in Bird app. Set up blockout dates for holidays and unavailable periods to prevent customer scheduling conflicts.Few readers

• How do I limit the number of orders per day or time slot?

  Learn how to limit daily orders and time slots in Bird Pickup & Delivery for Shopify. Set maximum order counts to prevent overbooking with automatic widget disabling.Few readers

• Can the customer select a time slot after it has already started (e.g., select the 12pm-2pm slot at 1pm)?

  Yes, customers can select time slots that have already started by enabling the "Extend Slot Visibility" feature. This allows time slots to remain visible until the end of their duration. To enable this feature: Go to Bird Settings Check your schedule configuration: If you have "I have different schedule for different store locations" selected, temporarily switch to "I have same schedule for all my store locations" If you already have "I have same schedule for all myFew readers

• Can I disable or hide one fulfillment option (e.g., shipping) and only offer another (e.g., local delivery)?

  Control which fulfillment options are available to customers with product availability settings. Hide shipping, enable only local delivery, or restrict methods by product tags.Few readers

• What will the customer see if an order limit for a specific time slot has been reached?

  Learn what happens when time slot order limits are reached. Time slots disappear or dates get disabled when fully booked.Few readers

Product-Specific Rules: Overrides, Availability & Mixed Carts

• Can I set different delivery dates for different products in the same order?

  Bird App applies one delivery schedule per order. Learn how to manage orders with different delivery dates and modify schedules after placement.Few readers

• How do I exclude certain products from specific delivery or pickup options?

  You can exclude products using the Product Availability feature by adding tags to products in Shopify, then configuring exclusion rules in the Bird App. The Bird App offers two powerful features to control product availability: Product Availability for granular delivery method control and Widget Visibility Override for complete scheduling control. Configure Product Availability Tag products in Shopify: Navigate to Products in your Shopify admin Select the productFew readers

• How do I handle mixed carts containing both shippable and local-only products?

  Use Product Availability with Shopify product tags to control cart‑level eligibility for Shipping, Local Delivery, or Store Pickup. Bird App evaluates the entire cart, not individual products. Configure tags and rules as described in the Control which products are available for Pickup, Delivery, or Shipping guide. Choose your navigation path Same schedule for alFew readers

• What is the difference between Product Availability and Product Override?

  Learn the key differences between Product Availability and Product Override in Bird Pickup & Delivery. Understand when to use each feature for fulfillment method control vs timing modifications.Few readers

• How does date selection work when I have multiple products with different overrides in my cart?

  Learn how Product Override affects date selection when customers add multiple products with different preparation times to their cart. Understand common available dates, base configuration limitations, and multiple override handling.Few readers

• Can I set different preparation or lead times for different products?

  Set product-specific preparation times in Shopify with Bird Pickup & Delivery. Use Product Override to tailor lead times, availability, and time slotsFew readers

• Can I conditionally hide the widget for specific products like subscriptions or digital gift cards?

  Use Widget Visibility Override to hide the widget for specific products like subscriptions or gift cards. Configure via product tags or SKUs.Few readers

• How can I set up a rule where out-of-stock products automatically get a longer preparation time?

  Use Shopify Flow to tag out-of-stock products, then apply longer preparation times with Bird App's Product Override feature.Few readers

• How do I set up a rule where if a cart contains a pickup-only item, the delivery option is disabled for the entire order?

  Use Product Availability to exclude pickup-only items from delivery. Tag products and set exclusion rules that apply to the entire cart.Few readers

• Can I set a start and end date for when a promo product can be scheduled for delivery?

  Use Product Override to set availability dates for promotional products. Control scheduling with start/end dates or blockout dates.Few readers

• How do I set up delivery available only on specific event dates?

  Set up delivery available only on specific event dates. Use Product Override to create an inverse calendar for seasonal businesses and holidays in Bird Pickup & Delivery.Few readers

• How do I customize error messages when mixed carts block checkout?

  Customize your validation error messages in Text & Languages settings to guide customers to place separate orders for conflicting items. Bird App evaluates your entire cart as one unit. It does not split orders. Each order needs one delivery schedule and one fulfillment method. When customers add products with conflicting delivery restrictions, the system blocks checkout. For example, a "Pickup Only" product mixed with a "Shipping Only" product creates a conflict. Since you cannot set diFew readers

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Rate Configuration: Fees, Postal Codes & Surcharges

• How can I offer free delivery above a certain order value?

  Learn how to set up free delivery for orders above a minimum threshold using Bird Pickup & Delivery app. Step-by-step guide to configure price-based delivery rates, shipping discounts, and tiered pricing for e-commerce stores.Few readers

• How can I set up multi-condition rates for delivery and pickup?

  Learn how to set up multi-condition delivery, pickup, and shipping rates in Bird App. Create delivery zones and combine value, weight, day/time, urgency, and date ranges.Few readers

• How do I set up different delivery rates based on postal codes, distance, or zones?

  Set up flexible delivery rates by postal codes or radius zones with Bird Pickup & Delivery app. Configure zone-specific charges, wildcard codes, and distance-based pricing for your Shopify store.Few readers

• Can I set up a conditional fee, like a rush order fee or a surcharge for Saturday delivery?

  You can add conditional fees in Bird App using rate conditions for Delivery, Pickup, or Shipping. See the overview in Rates Control. Day-Based Surcharges (e.g., Saturday/Weekend) Navigate to Bird Rates. Ensure you’ve completed the Rates Wizard. Open your rate configuration and add a new rate. Choose the Day condition. Set the start day and end day (e.g., Saturday → SunFew readers

• Does the Bird app integrate with carrier-calculated shipping rates?

  Yes, the Bird app fully integrates with carrier-calculated shipping (CCS) rates. To turn on CCS, go to Bird App → Rates section. Scroll down to the Rates Engine section. Switch to Bird Rates with CCS and save your settings. You have two rate options: Bird Rates and Bird Rates with CCS. You can also run local delivery and shipping rates through the BFew readers

• Can I set a specific delivery days for a particular postal code (e.g., only Fridays for T4A 0A3)?

  Configure specific delivery days for postal codes by creating location-specific delivery zones with custom schedulesFew readers

• Is it possible to offer a discount for customers who select a later or less popular time slot?

  Configure time-based pricing with delivery, pickup, or shipping rates to offer discounts for less popular time slots.Few readers

Widget Configuration: Placement, Appearance & Customization

• How can I adjust the look and feel of my calendar and date picker?

  Customize your calendar's colors, fonts, and layout using Bird App's built-in design controls or advanced CSS styling options.Few readers

• How do I add special instructions or notes fields for customers?

  Add special instruction fields for customers with Bird pickup/delivery notes, Shopify cart notes, and widget instructions. Complete setup guide for collecting customer order notes and delivery instructions.Few readers

• How do I make date and time selection mandatory before checkout?

  Yes, you can make date and time selection mandatory by disabling express checkout buttons and enabling the validate selections feature. Customers can bypass the date picker when using express checkout buttons or when the cart validation isn't configured properly. The Bird app's date picker widget appears on the cart page, but certain checkout methods can skip this step. Here's how to ensure customers must select a delivery date and time: 1. Disable Dynamic and Express Checkout ButtonFew readers

• How to Move Widget from Cart Footer to Cart Body?

  Move Bird Pickup & Delivery widget from cart footer to cart body. Configure CSS selectors and placement settings for better customer visibility.Few readers

• Can I customize the text and appearance of my widget?

  Learn how to customize your Bird Pickup & Delivery Shopify widget's colors, text, styling, and layout. Complete guide to widget appearance customization, CSS styling, language settings, and branding options for your e-commerce store.Few readers

• Is it possible to have the widget default to Shipping instead of Local Pickup?

  Set the Bird Pickup & Delivery widget to default to Shipping with quick, clear steps in Widget Design settings.Few readers

• Can I use the postal code checker inside a custom popup on the product page?

  The global postal code checker appears on all pages but cannot be embedded in product page popups. Enable from Bird App validation settings.Few readers

• How do I control the widget's placement (e.g., move it from the cart to the checkout page)?

  Control widget placement on checkout (Shopify Plus) or cart page. Use automatic theme-based placement or manual CSS positioning for precise control.Few readers

• How can I hide my store's location/address in the cart widget?

  Hide store location from cart widget using CSS. Address remains visible on thank you page, checkout, and order emails.Few readers

• Can I place the date picker on the product page instead of the cart?

  Product page placement is not recommended. Use the cart page or checkout for consistent scheduling across all order items.Few readers

• Is it possible to display the full time slot (e.g., 09:00-13:00) at checkout instead of just the date?

  Show the full delivery time slot (e.g., 09:00–13:00) at checkout by using selected_time in rate names, plus display it on order pages, emails, staff notifications, and Shopify Plus.Few readers

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Order Management: Tagging, Notifications & Post-Checkout

• Why are date and time not appearing on my orders?

  Troubleshoot missing date/time on Shopify orders with Bird Pickup & Delivery: enable the widget, require validation, prevent express checkout bypass, and resolve bundler app or staff draft issues.Few readers

• How do I view upcoming deliveries and pickups?

  You can view upcoming orders through the Bird App dashboard using calendar view, list view or third-party integrations like Google Calendar. Use Built-In Calendar View The most efficient way to visualize your schedule is the built-in calendar: Go to Orders in your dashboard Click Orders Calendar in the top right View orders by day with delivery methods Navigate between months using calendar controls Filter by location or delivery method as needed Click anyFew readers

• Why is the selected delivery date not appearing in my order details or confirmation emails?

  Add the Bird App code snippet to your Shopify email template to display delivery date and time information. Shopify's default templates exclude Bird delivery information. You must manually add the code snippet below in staff emails template. To add delivery details to order confirmation emails: Navigate to Email Template Go to Bird Settings Notifications Edit order confirmation email OR Go to Shopify Settings Notifications Customer Notifications Order ConfirmatiFew readers

• Can customers change their delivery/pickup selection after placing an order?

  Learn how to enable customer order editing in Bird Pickup & Delivery Shopify app. Allow customers to modify delivery/pickup dates after placing orders and configure selection expiry validation to prevent abandoned carts and scheduling conflicts.Few readers

• How do I see when a customer has scheduled their pickup or delivery?

  You can view delivery and pickup scheduling details in your Shopify admin, staff notifications, and the Bird App dashboard. The selected date, time, and delivery method appear in multiple locations for easy access: Shopify Order Details: Delivery/pickup information is automatically attached to orders in your Shopify admin panel. You can also verify your widget setup and view this data inFew readers

• How do I notify customers when their order is ready for pickup?

  You can notify customers from either the Bird App dashboard or Shopify admin using the built-in notification system. Email notifications are only sent if they are enabled in Bird Settings Notifications. For example, to utilize the "Ready for Pickup" email notifications, make sure to enable them before using these methods. After setting up the Bird Pickup & Delivery widget on your store,Few readers

• What is _BirdChimeSlotId and how do I manage it?

  BirdChimeSlotId appears in two different places in your Shopify store, and they serve different purposes. Understanding which one you're seeing helps you know what actions you can take. Cart Attribute: Appears in the "Additional Details" section on order pages. Cannot be hidden or removed, but you can clear its value. Line Item Property: Appears as a property on cart items (visible on boFew readers

• How to Access and Export Scheduled Orders (Order & Production Reports)?

  Export scheduled orders from Bird App as CSV files. Generate production reports, order exports, and sync to Google Calendar. Includes Shopify Admin filtering.Few readers

• Is it possible to sort orders in the main Shopify order list by the delivery date selected in your app?

  Yes, you can filter orders by delivery date in Shopify Admin using order tags. Bird Pickup & Delivery automatically tags orders with delivery information when Order Tagging is enabled. This allows you to filter orders directly in the Shopify order list. Prerequisites: Go to Bird App Settings Order Management. Enable Order Tagging. To filter by delivery date in Shopify Admin: Navigate to Orders All orders in Shopify Admin. Click the Search and fiFew readers

• How do I display the selected delivery/pickup date and time on Shopify orders, packing slips, or in customer email notifications?

  Configure date/time display for orders, packing slips, and emails. Use Bird App notification settings and Shopify template customization.Few readers

• Is it possible to automatically tag orders in Shopify based on the selected delivery method or location?

  Yes, Bird App automatically tags orders based on delivery method and location. Enable Order Tagging to add tags to every order. Enable Order Tagging Go to Bird App Settings Order Management. Enable Order Tagging. All new orders receive tags automatically based on your selected settings. Filter orders in Shopify admin using the order tagging systemFew readers

• Can the delivery date selected by the customer be automatically added as an order tag in Shopify?

  Enable Order Tagging to automatically add delivery date tags to all Shopify orders. Filter orders by delivery date in Shopify admin.Few readers

• How do I add the selected pickup/delivery date and time to customer order confirmation emails and packing slips?

  Add delivery date and time to emails and packing slips via Bird App notification settings and Shopify template customization.Few readers

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Integrations: POS, Google Calendar & Shopify Checkout

• How do I integrate Bird Pickup & Delivery with Google Calendar?

  Sync Shopify orders to Google Calendar with Bird Pickup & Delivery. Track delivery schedules and assign different calendars to store locations automatically.Few readers

• Why is only the billing address showing for local delivery, or why can't customers see shipping options?

  Fix missing delivery address fields at checkout. Learn how to mark Shopify products as physical to enable shipping options with Bird App.Few readers

• Why do my pickup and local delivery orders show as "Shipping"?

  Learn why Bird app pickup and local delivery orders appear as 'Shipping' in Shopify, how it benefits you, and how to manage orders correctly.Few readers

• Does the Bird Pickup & Delivery app work with Shopify POS?

  Yes, Bird Pickup & Delivery integrates seamlessly with Shopify Point of Sale (POS) to streamline your order management. Staff can add delivery and pickup details directly within Shopify POS using our dedicated tile. For detailed setup instructions, see our Shopify POS integration guide. Here's how the integration works: Add the POS Tile: Add the "Bird Pickup Delivery" tile to yFew readers

• Why are customers being shown a shipping address field for pickup orders?

  Why does the shipping address field appear for pickup orders? Learn how Bird uses Shopify's shipping system for pickup and how to customize checkout language to eliminate confusion.Few readers

• How do I handle express checkout buttons with the Bird widget?

  Disable or hide express checkout from cart page so customers use the widget before checkout. Express options like Shop Pay or PayPal can skip the cart. The widget usually appears on the cart page. Skipping it prevents saving delivery or pickup details. Disable Shopify’s dynamic checkout button. In Shopify, go to Online Store Themes Customize. Open Product pages and uncheck Show dynamic checkout button. For details, see how to disable dynamic checkout buttons (Few readers

• How can I prevent the customer's name from being included in the title of the Google Calendar event?

  Customize Google Calendar event templates to remove customer names from event titles. Premium plan required.Few readers

• How does the app work with Shopify POS, draft orders, or manual orders?

  Integrate with Shopify POS via dedicated tiles. Create draft orders with scheduling. Manage all order types from the Bird App dashboard.Few readers

• Can I mark orders as "Ready for Pickup" directly from the Shopify POS app?

  Mark orders as Ready for Pickup using the Bird View Orders tile in Shopify POS. Status updates trigger customer notifications.Few readers

Getting Started: Plans, Features & Core Functionality

• How do you set up your cart and checkout flow like our demo store?

  Unlock advanced Shopify delivery & pickup rates with Bird App. Customize rates by ZIP code, time, or date, and fix common checkout issues in just a few minutes.Some readers

• What Does Bird Pickup & Delivery Date App Do?

  Bird pickup & delivery app is the best way to simplify your in-store pickup & local delivery operations on Shopify. The app improves the customer experience of your Shopify store by adding a scheduling widget to your cart page and cart drawer. This allows customers to select a specific date and time for their order, whether it's for in-store pickup, local delivery, or shipping. For merchants on a Shopify Plus plan, the widget can also be placed directly on the checkout page. You manage all schedFew readers

• What happens when I reach my monthly order limit?

  You have two straightforward options when you reach your plan's order limit: upgrade to unlock enhanced limits and features or enable per-order billing to stay on your current plan. When you reach your monthly order limit, checkout continues functioning but scheduled dates won't be reflected. Here are your options: Upgrade your plan - Unlock enhanced order limit, advanced rate controls, priority support and a lot more through our subscription options (https://admin.shopify.com/appsFew readers

• How are orders counted toward my plan's monthly limit?

  An order is counted toward your monthly limit only when Bird Pickup & Delivery functionality is used to schedule delivery or pickup details. The system tracks an order when custom attributes like location, date, and time are saved through the app. Orders count toward your limit when customers or staff interact with these Bird Pickup & Delivery features: Online Store Checkout Widget: When customers select delivery/pickup method, date, and time through the cart widget Shopify POS TFew readers

• What are the differences between Bird Pickup & Delivery pricing plans and their order limits?

  Bird Pickup & Delivery offers four subscription plans with different monthly order limits and location allowances. All paid plans include a 7-day free trial, and annual billing provides a 10% discount. Order limits count when customers use Bird Pickup & Delivery app functionality for scheduling delivery or pickup. Canceled and refunded orders still count toward your monthly limit. Draft orders count once finalized in Shopify if scheduling details were added via the app. Plan ComparisonFew readers

• Can a customer select a date for a standard shipped order, not just for local delivery or pickup?

  Customers can select delivery dates and times for shipped orders. Configure shipping calendars and time slots in Bird App settings.Few readers

• Does the app support a specific feature, like weight-based rates, draft orders, or product-specific rules on the free plan?

  Weight-based rates and draft orders are supported on Free plan. Product availability and visibility override are included.Few readers