Plans, Features & Getting Started

• What Does Bird Pickup & Delivery Date App Do?

  Learn what Bird Pickup & Delivery does: add date/time scheduling widget to Shopify for pickup, delivery, and shipping.Few readers

• Does the Free plan support weight-based rates, draft orders, and product rules?

  Weight-based rates and draft orders are supported on Free plan. Product availability and visibility override are included.Few readers

• What are the differences between Bird Pickup & Delivery pricing plans and their order limits?

  Compare Bird Pickup & Delivery pricing plans, order limits, location allowances, and per-order billing options.Few readers

• How are orders counted toward my plan's monthly limit?

  Understand how Bird Pickup & Delivery counts orders toward your monthly plan limit and which orders are included.Few readers

• What happens when I reach my monthly order limit?

  Options when reaching Bird App order limits: upgrade your plan or enable per-order billing at $0.05 per order.Few readers

• How do I set up my cart and checkout like the demo store?

  Unlock advanced Shopify delivery & pickup rates with Bird App. Customize rates by ZIP code, time, or date, and fix common checkout issues in just a few minutes.Popular

• Can customers select a delivery date for shipping orders?

  Customers can select delivery dates and times for shipping orders. Configure shipping calendars and time slots in Bird App settings.Few readers

Scheduling & Time Slots

• Which fulfillment options can I offer with Bird Pickup & Delivery?

  Bird Pickup & Delivery supports three fulfillment methods: store pickup, local delivery, and shipping with scheduling.Few readers

• How do I set up my first pickup and delivery schedules?

  Set up your first pickup and delivery schedules in Bird App by defining operating days, time slots, and lead times.Few readers

• How do I create time slots for pickup or delivery?

  Create time slots for pickup and delivery in Bird Pickup & Delivery. Configure availability, set order limits, and manage lead times.Few readers

• How do I set up preparation times (lead times) and order cut-off times?

  Configure preparation times and order cut-off times in Bird App to control when customers can select delivery slots.Few readers

• How do I limit the number of orders per day or time slot?

  Learn how to limit daily orders and time slots in Bird Pickup & Delivery for Shopify. Set maximum order counts to prevent overbooking with automatic widget disabling.Few readers

• What happens when a time slot's order limit is reached?

  Learn what happens when time slot order limits are reached. Time slots disappear or dates get disabled when fully booked.Few readers

• Can customers select a time slot that has already started?

  Enable Extend Slot Visibility in Bird App to let customers select time slots that have already started on the same day.Few readers

• Can I set different schedules or rates for different store locations?

  Configure location-specific schedules, rates, delivery zones, and product options in Bird Pickup & Delivery for Shopify stores.Few readers

• Can I disable a fulfillment option and only offer one method?

  Control which fulfillment options customers see using product availability settings. Hide shipping, delivery, or pickup by product tags.Few readers

• How does Bird app handle when my store is closed or unavailable?

  Block store closed dates in Bird app. Set up blockout dates for holidays and unavailable periods to prevent customer scheduling conflicts.Few readers

Product Rules & Overrides

• What is the difference between Product Availability and Product Override?

  Understand the key differences between Product Availability and Product Override in Bird Pickup & Delivery and when to use each.Few readers

• Can I set different preparation or lead times for different products?

  Set product-specific preparation times with Bird Pickup & Delivery. Use Product Override to tailor lead times, availability, and time slots.Few readers

• How do multiple product overrides affect date selection?

  How Product Override affects date selection with multiple products in cart. Understand common available dates and override handling.Few readers

• How do I set up delivery availability only on specific event dates?

  Use Product Override to set delivery only on specific event dates. Create an inverse calendar for seasonal businesses and holidays.Few readers

• Can I set start and end dates for scheduling promotional products?

  Use Product Override to set availability dates for promotional products. Control scheduling with start/end dates or blockout dates.Few readers

• How do I set longer prep times for out-of-stock products?

  Use Shopify Flow to tag out-of-stock products, then apply longer preparation times with Bird App's Product Override feature.Few readers

Mixed Carts & Cart Rules

• Can I hide the widget for subscriptions, gift cards, or specific products?

  Use Widget Visibility Override to hide the widget for specific products like subscriptions or gift cards. Configure via product tags or SKUs.Few readers

• How do I exclude certain products from specific delivery or pickup options?

  Use Product Availability tags or Widget Visibility Override to exclude products from delivery or pickup options in Bird App.Few readers

• How do I handle mixed carts containing both shippable and local-only products?

  Control cart-level eligibility for shipping, local delivery, or pickup using product tags and Bird App availability rules.Few readers

• How do I restrict delivery when the cart has pickup-only items?

  Use Product Availability to exclude pickup-only items from delivery. Tag products and set exclusion rules that apply to the entire cart.Few readers

• How do I customize error messages when mixed carts block checkout?

  Customize validation error messages in Bird App Text & Languages settings to guide customers with conflicting cart items.Few readers

• Can I set different delivery dates for different products in the same order?

  Bird App applies one delivery schedule per order. Learn how to manage orders with different delivery dates and modify schedules after placement.Few readers

Rates, Fees & Postal Codes

• How do I set up different delivery rates based on postal codes, distance, or zones?

  Set up delivery rates by postal codes or radius zones with Bird Pickup & Delivery. Configure zone-specific charges and distance-based pricing.Few readers

• How can I set up multi-condition rates for delivery and pickup?

  Set up multi-condition delivery, pickup, and shipping rates in Bird App. Combine value, weight, day/time, and date range conditions.Few readers

• How can I offer free delivery above a certain order value?

  Set up free delivery for orders above a minimum threshold using Bird Pickup & Delivery. Configure price-based delivery rates and tiered pricing.Few readers

• Can I set up rush order fees or Saturday delivery surcharges?

  Set up conditional fees like rush order charges or weekend delivery surcharges using Bird App rate conditions for Shopify.Few readers

• Can I offer discounts for less popular or off-peak time slots?

  Configure time-based pricing with delivery, pickup, or shipping rates to offer discounts for less popular time slots.Few readers

• Can I set specific delivery days for a particular postal code?

  Configure specific delivery days for postal codes by creating location-specific delivery zones with custom schedulesFew readers

• Does the Bird app integrate with carrier-calculated shipping rates?

  Learn how Bird App integrates with Shopify carrier-calculated shipping (CCS) rates and which Shopify plans support it.Few readers

Order Management & Notifications

• How do I see when a customer has scheduled their pickup or delivery?

  View scheduled pickup and delivery details in Shopify admin, Bird App dashboard, staff emails, and Google Calendar.Few readers

• How do I display delivery/pickup dates on Shopify orders, packing slips, and emails?

  Configure date/time display for orders, packing slips, and emails. Use Bird App notification settings and Shopify template customization.Few readers

• How do I add pickup/delivery dates to confirmation emails and packing slips?

  Add delivery date and time to emails and packing slips via Bird App notification settings and Shopify template customization.Few readers

• Why are date and time not appearing on my orders?

  Troubleshoot missing date/time on Shopify orders: enable the widget, require validation, prevent express checkout bypass, and resolve draft issues.Few readers

• Why is the delivery date not showing in my order details or confirmation emails?

  Fix missing delivery date in Shopify order details and emails by adding Bird App code snippet to your email templates.Few readers

• Why can't I access orders older than 60 days?

  Can't access orders older than 60 days? Request extended order access from Bird Support to view historical data (read-only)Few readers

Order Tagging & Post-Checkout

• Can the delivery date be automatically added as a Shopify order tag?

  Enable Order Tagging to automatically add delivery date tags to all Shopify orders. Filter orders by delivery date in Shopify admin.Few readers

• Can I automatically tag orders by delivery method or location?

  Enable automatic order tagging in Bird App based on delivery method, location, date, and time for Shopify orders.Few readers

• Can I sort Shopify orders by delivery date?

  Filter and sort Shopify orders by delivery date using Bird App's automatic order tagging feature.Few readers

• How do I notify customers when their order is ready for pickup?

  Send ready for pickup notifications to customers from Bird App dashboard or Shopify admin with built-in email alerts.Few readers

• Can customers change their delivery/pickup selection after ordering?

  Enable customer order editing in Bird Pickup & Delivery to let customers modify delivery/pickup dates after placing orders.Few readers

• What is the _BirdChimeSlotId and how do I hide it?

  Understand _BirdChimeSlotId cart attribute and line item property in Shopify orders and how to hide or clear it.Few readers

Widget Placement & Customization

• How do I control the widget's placement?

  Control widget placement on checkout (Shopify Plus) or cart page. Use automatic theme-based placement or manual CSS positioning for precise control.Few readers

• How do I enable the app and make the widget appear on my store?

  Enable the Bird Pickup & Delivery widget on your Shopify store in 4 simple steps through theme settings.Few readers

• How do I move the widget from cart footer to cart body?

  Move Bird Pickup & Delivery widget from cart footer to cart body. Configure CSS selectors and placement settings for better customer visibility.Few readers

• Can I place the date picker on the product page instead of the cart?

  Product page placement is not recommended. Use the cart page or checkout for consistent scheduling across all order items.Few readers

• How do I make date and time selection mandatory before checkout?

  Make delivery date and time selection mandatory by disabling express checkout and enabling Bird App validation settings.Few readers

• Can I use the postal code checker inside a custom popup on the product page?

  The global postal code checker appears on all pages but cannot be embedded in product page popups. Enable from Bird App validation settings.Few readers

Widget Behavior & Content

• Can I customize the text and appearance of my widget?

  Customize your Bird Pickup & Delivery widget colors, text, styling, layout, and language. Complete guide to widget appearance and branding.Few readers

• How can I adjust the look and feel of my calendar and date picker?

  Customize your calendar's colors, fonts, and layout using Bird App's built-in design controls or advanced CSS styling options.Few readers

• Can the widget default to Shipping instead of Local Pickup?

  Set the Bird Pickup & Delivery widget to default to Shipping with quick, clear steps in Widget Design settings.Few readers

• Is it possible to show the full date and time slot at checkout?

  Show the full delivery time slot at checkout using selected_time in rate names, plus display it on order pages, emails, and staff notifications.Few readers

• How can I hide my store's location/address in the cart widget?

  Hide store location from cart widget using CSS. Address remains visible on thank you page, checkout, and order emails.Few readers

• How do I add special instructions or notes fields for customers?

  Add special instruction fields for customers with Bird pickup/delivery notes, Shopify cart notes, and widget instructions.Few readers

Integrations & Checkout

• Does the Bird Pickup & Delivery app work with Shopify POS?

  Yes! Bird integrates with Shopify POS via two tiles for scheduling and order management. Supports BOPIS, click and collect, delivery, and shipping.Few readers

• How does the app work with Shopify POS, draft orders, or manual orders?

  Integrate with Shopify POS via two tiles for scheduling and order management. Create draft orders with scheduling. Manage all order types from Bird App.Few readers

• Can I mark orders as "Ready for Pickup" directly from the Shopify POS app?

  Mark orders as Ready for Pickup using the Bird View Orders tile in Shopify POS. Status updates trigger customer notifications.Few readers

• How do I integrate Bird Pickup & Delivery with Google Calendar?

  Sync Shopify orders to Google Calendar with Bird Pickup & Delivery. Track delivery schedules and assign different calendars to store locations automatically.Few readers

• How do I remove customer names from Google Calendar events?

  Customize Google Calendar event templates to remove customer names from event titles. Premium plan required.Few readers

• How do I handle express checkout buttons with the Bird widget?

  Disable or hide Shop Pay and PayPal express checkout buttons to ensure customers use the Bird delivery widget.Few readers

• Why are customers being shown a shipping address field for pickup orders?

  Learn how Bird uses Shopify's shipping system for pickup orders, why the address field appears, and how to customize checkout language.Few readers

• Why is only the billing address showing, or why can't customers see shipping options?

  Fix missing delivery address fields at checkout. Learn how to mark Shopify products as physical to enable shipping options with Bird App.Few readers

• Why do my pickup and local delivery orders show as "Shipping"?

  Learn why Bird app pickup and local delivery orders appear as 'Shipping' in Shopify, how it benefits you, and how to manage orders correctly.Few readers

• Why Do I Need to Disable Built-in Shopify Pickup?

  Shopify's built-in pickup conflicts with Bird. Learn why you need to disable it and how Bird handles this automatically.Few readers