Widget
How do you set up your cart and checkout flow like our demo store?
How can I adjust the look and feel of my calendar and date picker?
Why Is My Widget Not Clickable or Drop-down Not Showing?
I installed the app but don't see the date picker on my cart page. Where is it?
How to Move Widget from Cart Footer to Cart Body?
Why isn't the Bird widget showing on my cart page?
How do I make date and time selection mandatory before checkout?
Can I customize the text and appearance of my widget?
How do I enable the app and make the widget appear on my store?
How do I handle mixed carts containing both shippable and local-only products?
How do I handle express checkout buttons with the Bird widget?
Is it possible to have the widget default to Shipping instead of Local Pickup?
Can the customer select a time slot after it has already started (e.g., select the 12pm-2pm slot at 1pm)?
General
What Does Bird Pickup & Delivery Date App Do?
How do I view upcoming deliveries and pickups?
What happens when I reach my monthly order limit?
How do I add special instructions or notes fields for customers?
Which fulfillment options can I offer with Bird Pickup & Delivery?
Does the Bird Pickup & Delivery app work with Shopify POS?
Rates
I am getting an error Order can’t be shipped to the Address or Order not available for address
How can I set up multi-condition rates for delivery and pickup?
How can I offer free delivery above a certain order value?
How do I set up different delivery rates based on postal codes, distance, or zones?
Does the Bird app integrate with carrier-calculated shipping rates?
Can I set up a conditional fee, like a rush order fee or a surcharge for Saturday delivery?
Schedule
Can I set different delivery dates for different products in the same order?
How do I set up my first pickup and delivery schedules?
How does Bird app handle when my store is closed or unavailable?
Can I set different schedules or rates for different store locations?
How do I set up preparation times (lead times) and order cut-off times?
How do I create time slots for pickup or delivery?
How do I exclude certain products from specific delivery or pickup options?
What is the difference between Product Availability and Product Override?
Can I set different preparation or lead times for different products?
How does date selection work when I have multiple products with different overrides in my cart?
Notifications
Checkout
Why is only the billing address showing for local delivery, or why can't customers see shipping options?
Why am I seeing an error about "shipping.shipping_method_title"?
Can customers change their delivery/pickup selection after placing an order?
Why are my shipping rates showing errors or duplicate options at checkout?
Why are customers being shown a shipping address field for pickup orders?
Orders
I am getting an error "Available Shipping methods have been updated"
Why are date and time not appearing on my orders?
How are orders counted toward my plan's monthly limit?
Why do my pickup and local delivery orders show as "Shipping"?
How do I see when a customer has scheduled their pickup or delivery?
How do I limit the number of orders per day or time slot?
What are the differences between Bird Pickup & Delivery pricing plans and their order limits?
