Widget

• How do you set up your cart and checkout flow like our demo store?

  Unlock advanced Shopify delivery & pickup rates with Bird App. Customize rates by ZIP code, time, or date, and fix common checkout issues in just a few minutes.Some readers

• How can I adjust the look and feel of my calendar and date picker?

  Customize your calendar's colors, fonts, and layout using Bird App's built-in design controls or advanced CSS styling options.Few readers

• Why Is My Widget Not Clickable or Drop-down Not Showing?

  Is your Bird Pickup Delivery widget unclickable or the drop-down not showing? Likely a theme CSS conflict. Fix via Custom CSS in Widget Design or contact supportFew readers

• I installed the app but don't see the date picker on my cart page. Where is it?

  Learn how to fix missing date picker on your Shopify cart page with Bird Pickup Delivery app. Few simple steps to enable date selection for customers.Few readers

• How to Move Widget from Cart Footer to Cart Body?

  Move Bird Pickup & Delivery widget from cart footer to cart body. Configure CSS selectors and placement settings for better customer visibility.Few readers

• Why isn't the Bird widget showing on my cart page?

  In most cases, the Bird widget doesn't appear because the app isn't enabled in your theme's embed settings. The rest of this article covers this and other common reasons in more detail. Most missing widgets come from three common issues. Fix them in this order: Enable the app in your theme Go to Settings Widget Placement in the Bird app Select your theme and click Add widget in theme Toggle the app on in your theme's app embed section Save your changes Follow theFew readers

• How do I make date and time selection mandatory before checkout?

  Yes, you can make date and time selection mandatory by disabling express checkout buttons and enabling the validate selections feature. Customers can bypass the date picker when using express checkout buttons or when the cart validation isn't configured properly. The Bird app's date picker widget appears on the cart page, but certain checkout methods can skip this step. Here's how to ensure customers must select a delivery date and time: 1. Disable Dynamic and Express Checkout ButtonFew readers

• Can I customize the text and appearance of my widget?

  Learn how to customize your Bird Pickup & Delivery Shopify widget's colors, text, styling, and layout. Complete guide to widget appearance customization, CSS styling, language settings, and branding options for your e-commerce store.Few readers

• How do I enable the app and make the widget appear on my store?

  Enable the widget through your theme settings in 4 simple steps, then troubleshoot if it doesn't appear. Open the Bird App and navigate to Settings → Widget Placement. Select your theme from the dropdown menu. Click Add widget in theme. In the theme editor, enable the app in the app embed section and click Save. You're done! Add a product to your cart and check the cart page to confirm the widget appears. Still having trouble? Contact us via in-appFew readers

• How do I handle mixed carts containing both shippable and local-only products?

  Use Product Availability with Shopify product tags to control cart‑level eligibility for Shipping, Local Delivery, or Store Pickup. Bird App evaluates the entire cart, not individual products. Configure tags and rules as described in the Control which products are available for Pickup, Delivery, or Shipping guide. Choose your navigation path Same schedule for alFew readers

• How do I handle express checkout buttons with the Bird widget?

  Disable or hide express checkout from cart page so customers use the widget before checkout. Express options like Shop Pay or PayPal can skip the cart. The widget usually appears on the cart page. Skipping it prevents saving delivery or pickup details. Disable Shopify’s dynamic checkout button. In Shopify, go to Online Store Themes Customize. Open Product pages and uncheck Show dynamic checkout button. For details, see how to disable dynamic checkout buttons (Few readers

• Is it possible to have the widget default to Shipping instead of Local Pickup?

  Set the Bird Pickup & Delivery widget to default to Shipping with quick, clear steps in Widget Design settings.Few readers

• Can the customer select a time slot after it has already started (e.g., select the 12pm-2pm slot at 1pm)?

  Yes, customers can select time slots that have already started by enabling the "Extend Slot Visibility" feature. This allows time slots to remain visible until the end of their duration. To enable this feature: Go to Bird Settings Check your schedule configuration: If you have "I have different schedule for different store locations" selected, temporarily switch to "I have same schedule for all my store locations" If you already have "I have same schedule for all myFew readers

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General

• What Does Bird Pickup & Delivery Date App Do?

  Bird pickup & delivery app is the best way to simplify your in-store pickup & local delivery operations on Shopify. The app improves the customer experience of your Shopify store by adding a scheduling widget to your cart page and cart drawer. This allows customers to select a specific date and time for their order, whether it's for in-store pickup, local delivery, or shipping. For merchants on a Shopify Plus plan, the widget can also be placed directly on the checkout page. You manage all schedFew readers

• How do I view upcoming deliveries and pickups?

  You can view upcoming orders through the Bird App dashboard using calendar view, list view or third-party integrations like Google Calendar. Use Built-In Calendar View The most efficient way to visualize your schedule is the built-in calendar: Go to Orders in your dashboard Click Orders Calendar in the top right View orders by day with delivery methods Navigate between months using calendar controls Filter by location or delivery method as needed Click anyFew readers

• What happens when I reach my monthly order limit?

  You have two straightforward options when you reach your plan's order limit: upgrade to unlock enhanced limits and features or enable per-order billing to stay on your current plan. When you reach your monthly order limit, checkout continues functioning but scheduled dates won't be reflected. Here are your options: Upgrade your plan - Unlock enhanced order limit, advanced rate controls, priority support and a lot more through our subscription options (https://admin.shopify.com/appsFew readers

• How do I add special instructions or notes fields for customers?

  Add special instruction fields for customers with Bird pickup/delivery notes, Shopify cart notes, and widget instructions. Complete setup guide for collecting customer order notes and delivery instructions.Few readers

• Which fulfillment options can I offer with Bird Pickup & Delivery?

  Bird Pickup & Delivery supports adding scheduling widget for three fulfillment methods: Store Pickup, Local Delivery, and Shipping. Each method includes scheduling, preparation times, and rate configuration. Store Pickup Customers select in-store pickup as a delivery option Configure availability schedules and preparation times Set pickup rates and blockout dates Disable Shopify's native pickup when offering multiple methods Local Delivery Offer delivery within your serFew readers

• Does the Bird Pickup & Delivery app work with Shopify POS?

  Yes, Bird Pickup & Delivery integrates seamlessly with Shopify Point of Sale (POS) to streamline your order management. Staff can add delivery and pickup details directly within Shopify POS using our dedicated tile. For detailed setup instructions, see our Shopify POS integration guide. Here's how the integration works: Add the POS Tile: Add the "Bird Pickup Delivery" tile to yFew readers

Rates

• I am getting an error Order can’t be shipped to the Address or Order not available for address

  Fix "Order can't be shipped to address" errors in Shopify. Learn how to configure delivery zones and rates in Bird Pickup Delivery Date app.Few readers

• How can I set up multi-condition rates for delivery and pickup?

  Learn how to set up multi-condition delivery, pickup, and shipping rates in Bird App. Create delivery zones and combine value, weight, day/time, urgency, and date ranges.Few readers

• How can I offer free delivery above a certain order value?

  Learn how to set up free delivery for orders above a minimum threshold using Bird Pickup & Delivery app. Step-by-step guide to configure price-based delivery rates, shipping discounts, and tiered pricing for e-commerce stores.Few readers

• How do I set up different delivery rates based on postal codes, distance, or zones?

  Set up flexible delivery rates by postal codes or radius zones with Bird Pickup & Delivery app. Configure zone-specific charges, wildcard codes, and distance-based pricing for your Shopify store.Few readers

• Does the Bird app integrate with carrier-calculated shipping rates?

  Yes, the Bird app fully integrates with carrier-calculated shipping (CCS) rates. To turn on CCS, go to Bird App → Rates section. Scroll down to the Rates Engine section. Switch to Bird Rates with CCS and save your settings. You have two rate options: Bird Rates and Bird Rates with CCS. You can also run local delivery and shipping rates through the BFew readers

• Can I set up a conditional fee, like a rush order fee or a surcharge for Saturday delivery?

  You can add conditional fees in Bird App using rate conditions for Delivery, Pickup, or Shipping. See the overview in Rates Control. Day-Based Surcharges (e.g., Saturday/Weekend) Navigate to Bird Rates. Ensure you’ve completed the Rates Wizard. Open your rate configuration and add a new rate. Choose the Day condition. Set the start day and end day (e.g., Saturday → SunFew readers

Schedule

• Can I set different delivery dates for different products in the same order?

  Bird App applies one delivery schedule per order. Learn how to manage orders with different delivery dates and modify schedules after placement.Few readers

• How do I set up my first pickup and delivery schedules?

  You can configure your pickup and delivery schedules in the Bird App settings by defining your operating days, time slots, and preparation requirements. Set up your first schedule in four steps: Choose your schedule structure Same schedule for all locations: Manage under one consistent setting in Bird Settings Pickup & Delivery Different schedules per location: Configure individually in Bird Settings Configure locations Configure availability dates and timesFew readers

• How does Bird app handle when my store is closed or unavailable?

  Block store closed dates in Bird app. Set up blockout dates for holidays and unavailable periods to prevent customer scheduling conflicts.Few readers

• Can I set different schedules or rates for different store locations?

  Yes, you can configure different schedules, rates, and delivery options for various store locations, postal codes, and specific products. The Bird Pickup & Delivery app gives you complete flexibility to customize your delivery and pickup options based on location, postal code zones, and product types. Different Schedules for Different Locations Set unique schedules for each store location. Manage preparation times, available dates, and blockout dates independently for each location.Few readers

• How do I set up preparation times (lead times) and order cut-off times?

  Configure preparation times in Bird Settings to control when customers can select delivery slots based on your store's processing schedule. Lead times ensure you have enough time to fulfill orders before customers can select delivery or pickup slots. This prevents overbooking and manages customer expectations effectively. Set Up General Preparation Times Navigate to Bird Settings Pickup & Delivery or Configure Locations based on your setup. Toggle Enable PreparationFew readers

• How do I create time slots for pickup or delivery?

  Learn how to create time slots for pickup and delivery in Shopify using Bird Pickup & Delivery app. Configure availability settings, set order limits, block dates, and manage lead times with step-by-step guidance.Few readers

• How do I exclude certain products from specific delivery or pickup options?

  You can exclude products using the Product Availability feature by adding tags to products in Shopify, then configuring exclusion rules in the Bird App. The Bird App offers two powerful features to control product availability: Product Availability for granular delivery method control and Widget Visibility Override for complete scheduling control. Configure Product Availability Tag products in Shopify: Navigate to Products in your Shopify admin Select the productFew readers

• What is the difference between Product Availability and Product Override?

  Learn the key differences between Product Availability and Product Override in Bird Pickup & Delivery. Understand when to use each feature for fulfillment method control vs timing modifications.Few readers

• Can I set different preparation or lead times for different products?

  Set product-specific preparation times in Shopify with Bird Pickup & Delivery. Use Product Override to tailor lead times, availability, and time slotsFew readers

• How does date selection work when I have multiple products with different overrides in my cart?

  Learn how Product Override affects date selection when customers add multiple products with different preparation times to their cart. Understand common available dates, base configuration limitations, and multiple override handling.Few readers

Notifications

• Why is the selected delivery date not appearing in my order details or confirmation emails?

  Add the Bird App code snippet to your Shopify email template to display delivery date and time information. Shopify's default templates exclude Bird delivery information. You must manually add the code snippet below in staff emails template. To add delivery details to order confirmation emails: Navigate to Email Template Go to Bird Settings Notifications Edit order confirmation email OR Go to Shopify Settings Notifications Customer Notifications Order ConfirmatiFew readers

• How do I notify customers when their order is ready for pickup?

  You can notify customers from either the Bird App dashboard or Shopify admin using the built-in notification system. Email notifications are only sent if they are enabled in Bird Settings Notifications. For example, to utilize the "Ready for Pickup" email notifications, make sure to enable them before using these methods. After setting up the Bird Pickup & Delivery widget on your store,Few readers

Checkout

• Why is only the billing address showing for local delivery, or why can't customers see shipping options?

  Fix missing delivery address fields at checkout. Learn how to mark Shopify products as physical to enable shipping options with Bird App.Few readers

• Why am I seeing an error about "shipping.shipping_method_title"?

  Fix shipping method title errors in Shopify checkout with Bird Pickup & Delivery app. Quick widget reinitialize steps and checkout language updates resolve I18n checkout issues automatically. Get step-by-step troubleshooting guide.Few readers

• Can customers change their delivery/pickup selection after placing an order?

  Learn how to enable customer order editing in Bird Pickup & Delivery Shopify app. Allow customers to modify delivery/pickup dates after placing orders and configure selection expiry validation to prevent abandoned carts and scheduling conflicts.Few readers

• Why are my shipping rates showing errors or duplicate options at checkout?

  Check your product settings, rate configurations, and app conflicts to resolve shipping rate issues. Most checkout rate problems stem from inventory management, address validation, or conflicting rate setups between platforms. The most common causes include unmarked physical products, invalid store locations, mismatched rate rules, and conflicts between Bird's delivery settings and Shopify's shipping profiles. Quick Fixes for Shipping Rate Issues Verify physical product settingFew readers

• Why are customers being shown a shipping address field for pickup orders?

  Why does the shipping address field appear for pickup orders? Learn how Bird uses Shopify's shipping system for pickup and how to customize checkout language to eliminate confusion.Few readers

Orders

• I am getting an error "Available Shipping methods have been updated"

  Fix "Available Shipping methods have been updated" error in Shopify. Troubleshoot complicated delivery customization conflicts with Bird Pickup & Delivery App support.Few readers

• Why are date and time not appearing on my orders?

  Troubleshoot missing date/time on Shopify orders with Bird Pickup & Delivery: enable the widget, require validation, prevent express checkout bypass, and resolve bundler app or staff draft issues.Few readers

• How are orders counted toward my plan's monthly limit?

  An order is counted toward your monthly limit only when Bird Pickup & Delivery functionality is used to schedule delivery or pickup details. The system tracks an order when custom attributes like location, date, and time are saved through the app. Orders count toward your limit when customers or staff interact with these Bird Pickup & Delivery features: Online Store Checkout Widget: When customers select delivery/pickup method, date, and time through the cart widget Shopify POS TFew readers

• Why do my pickup and local delivery orders show as "Shipping"?

  Learn why Bird app pickup and local delivery orders appear as 'Shipping' in Shopify, how it benefits you, and how to manage orders correctly.Few readers

• How do I see when a customer has scheduled their pickup or delivery?

  You can view delivery and pickup scheduling details in your Shopify admin, staff notifications, and the Bird App dashboard. The selected date, time, and delivery method appear in multiple locations for easy access: Shopify Order Details: Delivery/pickup information is automatically attached to orders in your Shopify admin panel. You can also verify your widget setup and view this data inFew readers

• How do I limit the number of orders per day or time slot?

  Learn how to limit daily orders and time slots in Bird Pickup & Delivery for Shopify. Set maximum order counts to prevent overbooking with automatic widget disabling.Few readers

• What are the differences between Bird Pickup & Delivery pricing plans and their order limits?

  Bird Pickup & Delivery offers four subscription plans with different monthly order limits and location allowances. All paid plans include a 7-day free trial, and annual billing provides a 10% discount. Order limits count when customers use Bird Pickup & Delivery app functionality for scheduling delivery or pickup. Canceled and refunded orders still count toward your monthly limit. Draft orders count once finalized in Shopify if scheduling details were added via the app. Plan ComparisonFew readers

Integrations

• How do I integrate Bird Pickup & Delivery with Google Calendar?

  Sync Shopify orders to Google Calendar with Bird Pickup & Delivery. Track delivery schedules and assign different calendars to store locations automatically.Few readers