Common

• Rates control

  Rates for Pickup, Delivery, and Shipping can be managed either through the Bird app or Shopify. Once the Rates Setup is completed, Delivery and Shipping rates can be configured in the Bird app or controlled via Shopify. What is the difference between both options?Some readers

• How to Fix Rate Errors on Checkout Page - Complete Troubleshooting Guide

  Learn how to resolve common rate errors that prevent customers from completing checkout with Bird Pickup & DeliveryFew readers

• Why Rates Show Double Amounts During Checkout

  Learn why shipping rates appear doubled during checkout and how to resolve this issue with multiple shipping profilesFew readers

Via Bird App

• Configure Delivery Rates

  Learn how to set up flexible delivery rates based on price, weight, time, and other conditions using the Bird Pickup & Delivery app.Few readers

• Configure Shipping Rates

  You can configure the Shipping rates for a single zone as well as for multiple zones. Select the option via the Bird App to configure the Shipping rates via the Bird App. How to Add Rates for a Single Zone: Navigate to the Rates section in the Bird App. Scroll down to the Shipping section and click "Create a New Zone" to configure shipping rates for a new zone. (https://storage.crisp.chat/users/helpdesk/website/ca826b447482b000/screenshot-2025-01-09-at-434541qj4xs1.pngFew readers

• Configure Pickup Rates

  You can configure the pickup rates for a single location and multiple locations. How to Add Rates for a Single Location: Select the "I have the same rates for all my locations" option, then click Add Rate. For multiple locations, add rates for each specific location. (https://storage.crisp.chat/users/helpdesk/website/ca826b447482b000/screenshot-2025-01-14-1758391kmFew readers

• Configure Local Delivery Rates based on Postal Code

  Set up different delivery rates for different areas of your city using postal codes with Bird Pickup & DeliveryFew readers

• Configure Local Delivery Rates based on Radius

  Configure address-based delivery zones where customers enter their address and get automatically assigned to the nearest store location with appropriate ratesFew readers

Via Shopify Admin

• Why Do You Need to Disable Shopify Store Pickup When Using BirdApp Store Pickup?

  Learn why disabling Shopify's built-in store pickup prevents customer confusion when using BirdApp store pickup features.Few readers

• How to configure local delivery rates in the Shopify admin

  Configure Local Delivery rates directly in your Shopify admin and run those rates via the Bird App. Go to Shopify Settings → Shipping & Delivery Scroll down and select Local Delivery (https://storage.crisp.chat/users/helpdesk/website/-/c/a/8/2/ca826b447482b000/screenshot-2025-06-17-at-625581vkme7q.png =700x456) b. Configure the local delivery rate based on postal/ZIP code or radius you deliver to. Local Delivery Rate (https://storage.crisp.chat/users/helpdesk/website/-/c/a/8/2/cFew readers

• Set Up Automatic Discounts for Delivery Methods

  Learn how to automatically apply Shopify discount codes based on delivery method selection in Bird Pickup & DeliveryFew readers