Common
Rates control
Rates for Pickup, Delivery, and Shipping can be managed either through the Bird app or Shopify. Once the Rates Setup is completed, Delivery and Shipping rates can be configured in the Bird app or controlled via Shopify. What is the difference between both options?PopularCommon reasons for rate errors on checkout page
If you are facing the following error message in the checkout. This document will help you resolve it. Error message during checkout Common Reasons Location not enabled in product Edit page inventory section. Product is out of stock on a particular location (3-2-product-is-out-of-stock-on-a-particular-loFew readersRates show a double amount during checkout
Why do shipping rates show double on the checkout page? If you create multiple shipping profiles or have multiple locations within profiles, then some orders might contain products from different profiles or locations. When this happens, the separate shipping rates for each product are combined, and a single shipping rate is displayed to your customer at checkout. Multiple profiles are created in shipping and delivery settings. Multiple profiles in shipping and delivery settings (https:Few readers
Via Bird App
Configure Delivery Rates
Configure Delivery Rates You can configure the delivery rates for a single location and multiple locations. How to Add Rates for a Single Location: Select the "I have same rates for all my locations" option, then click Add Rate. For multiple locaFew readersConfigure Shipping Rates
Configure Shipping Rates You can configure the Shipping rates for a single zone as well as for multiple zones. Select the option via Bird App to configure the Shipping rates via the Bird App. How to Add Rates for a Single Zone: Navigate to the Rates section in the Bird App. Scroll down to the Shipping section and Click "Create a New Zone" to configure shipping rates for a new zone. (https://storage.crisp.chat/users/helpdesk/website/ca826b447482b000/screenshot-2025-0Few readersConfigure Pickup Rates
You can configure the pickup rates for a single location and multiple locations. How to Add Rates for a Single Location: Select the "I have the same rates for all my locations" option, then click Add Rate. For multiple locations, add rates for each specific location. (https://storage.crisp.chat/users/helpdesk/website/ca826b447482b000/screenshot-2025-01-14-1758391kmFew readersConfigure Local Delivery Rates based on Postal Code
We will create rates based on postal codes, this is useful when we want to have different delivery rates for different parts of your city. Video Tutorial: Example: Main Store Location ( delivery rate $10) West Zone (Nearby locations delivery rate $2Few readers
Via Shopify Admin
Why Do You Need to Disable Shopify Store Pickup When Using BirdApp Store Pickup?
When setting up store pickup in Shopify and integrating BirdApp, it's important to disable Shopify's store pickup to avoid customer confusion. If both options are enabled, customers will see two pickup choices at checkout: BirdApp Store Pickup: Displays the store address selected in the cart. Shopify Store Pickup: Asks the customer to select a location again or picks default location. This can create uncertainty, as customers may not understand the difference between the tFew readersHow to configure local delivery rates in the Shopify admin
Goto Shopify Settings -Shipping & Delivery Select the delivery method In case of Local Delivery a. Select local delivery. b. Configure the postal code or radius you deliver to. c. Add the minimum order price → add delivery charges → save. (https://storage.crisp.chat/users/helpdesk/Few readers