Backup shipping rates when your rates can't load

If the app ever can’t answer at checkout, customers should still see a price. Backup rates make sure they do. This article also covers what checkout shows when several of your rates match one address.

Choose what shows if the app can’t answer

1. Go to Settings and select Markets & backup rates.
2. Under If Bird can’t answer, choose:
   • Show Shopify’s backup rates: customers see your other Shopify rates in their market. Recommended.
   • Show nothing from Bird: customers see no rate from the app.
3. Select Save.

Add a backup rate in each market

1. On Markets & backup rates, look at Backup rates for each market.
2. If a market shows None. Add one in Shopify, select Edit in Shopify.
3. Add a simple flat shipping rate for that market in Shopify.

Review your changes also warns when a market has no backup rate, with Add a backup rate.

Choose which rates show when several match

1. Go to Rates.
2. In When several rates match, choose Show all, Show only the cheapest or Show only the most expensive.

The choice saves into your draft. Select Review & publish to turn it on. Shipping and local delivery are each handled on their own.

To stop rates below one rate from showing, open that rate and turn on Hide other rates when this one applies.

---

Related Articles

• Rates not showing at checkout
• Hide, rename or reorder delivery rates at checkout