Customize Staff Email Templates

Updated September 9, 2026

You’ll learn how to personalize the New Order Notification email your staff receives for every new order.

Bird sends one notification email to staff — New Order Notification, sent for pickup and delivery orders. Customizing it keeps your team’s internal workflow clear and consistent.

Access Email Template Settings

Navigate to your Bird app dashboard
Click Settings in the left sidebar
Select Notifications from the settings menu
Click New Order Notification Email under Staff notifications

You’ll see the email template customization options.

Edit Template Content

Modify the Email Subject field with your preferred subject line
Update the Email Body content using the text editor
Use available variables to include dynamic order information

Save and Preview Changes

Click the Save button to store your customizations
Use the Preview button to review how your email will appear
To revert your changes, click the Reset to Default button to restore the original template

What You Can Personalize

You can freely edit the subject line and body text — just type what you want. To include dynamic order data, use variables wrapped in double curly braces like {{ order_name }}. You can use variables in both the subject line and the email body.

Order, store, and customer variables work the same way as in customer templates — see Customize Pickup & Delivery Email Templates for the full reference. Two variables are specific to staff templates:

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Variable	Available In	What It Shows
`{{ shipping_address.* }}`	New Order Notification, Order Edited	Customer’s address — same fields as `delivery_address`, under a different variable name in staff templates (`first_name`, `last_name`, `company`, `address1`, `address2`, `city`, `province`, `zip`, `country`, `phone`)
`{{ id }}`	New Order Notification, Order Edited	Shopify order ID (useful for admin links)

Best Practices

Keep subject lines under 50 characters for better email deliverability
Use clear, action-oriented language so staff can act on the email at a glance
Test your template with the preview function before going live
Include the Shopify order ID ({{ id }}) if your team looks orders up in the admin

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