Shipping
Shipping: Shipping Note
Updated June 3, 2026
Allow customers to enter shipping notes or special instructions for their order. Collect shipping instructions, handling requests, or other important information.
Table of Contents
What Shipping Note Does
What this feature does:
- Adds a text field in the shipping widget for customer input
- Allows customers to provide special instructions or requests
- Saves note content with the order in Shopify
- Can be made required or optional
What this feature does NOT do:
- Does not automatically notify carriers of the note
- Does not validate note content
- Does not affect shipping rates or availability
- Does not appear on shipping labels (must be manually added)
Configuration
Step 1: Access Shipping Note Settings
- Go to Bird Settings > Shipping
- Scroll to Shipping note section
Step 2: Enable Shipping Note
- Check Enable shipping note to turn on the feature
-
(Optional) Check Make shipping note required if you want to force customers to enter text
- When required: Customers must enter a note before proceeding to checkout
- When optional: Note field appears but can be left blank
Step 3: Save Configuration
- Click Save at the bottom of the page
- Test on your store’s cart page to see the note field
How Notes Appear in Orders
After a customer places an order with a shipping note, the note is saved in Shopify.
Viewing Notes in Shopify Admin
- Go to Shopify Admin > Orders
- Click on the order
- Scroll to Additional details or Order attributes section
Using Notes for Fulfillment
The shipping note is visible to:
- Store staff in Shopify Admin
- Order management systems that sync with Shopify
- Any apps or integrations that read order attributes
The shipping note is NOT automatically:
- Printed on shipping labels (must be manually added)
- Sent to shipping carriers (must be manually communicated)
Common Use Cases
- Delivery Instructions
- Special Handling Requests
- Gift Messages
Quick Reference
Configuration Location: Bird Settings > Shipping > Shipping note
Options:
- Enable shipping note: Turns the note field on/off
- Make shipping note required: Forces customers to enter text (optional setting)
Where Notes Appear:
- Customer sees: Text field in shipping section of widget on cart page
- Store sees: Order attributes in Shopify Admin > Orders
Navigation: Bird Settings > Shipping > Shipping note
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