Draft shipping rates in plain words with Ask Bird

Setting up zones and price tiers by hand takes time. Ask Bird drafts shipping and delivery rates from a sentence you write, such as “Free delivery within 10 km over $50, otherwise $8”, so you only review and publish.

Draft a rate

1. On Home, find Ask Bird. If you have no rates yet, use the box on the Rates page instead.
2. Describe the rate in plain words, or pick one of the suggestions.
3. Select Draft it.
4. Answer any short question Ask Bird asks, such as which postal codes or what price.
5. When you see Your draft is ready, select Review the draft.
6. Check the changes, then select Turn on at checkout the first time, or Publish (the button shows how many changes).

Ask why a rate didn’t show

Ask Bird can also explain a checkout. Ask, for example, “Why did 10001 get no rate?”.

What Ask Bird does and doesn’t do

• Nothing changes at checkout until you review the draft and publish it.
• It never sees customer names, emails, phone numbers or orders.
• It only helps with shipping and delivery rates in the app.
• Changes it drafted show in History with Ask Bird as the source.
• Under each reply, Was this right? lets you answer Yes or No. It helps us improve Ask Bird.

Troubleshooting

• You’ve reached today’s Ask Bird limit: each store has a daily limit. Add your rates on the Rates page, or try again tomorrow.
• Ask Bird isn’t available right now: your rates are not affected. Add them on the Rates page, or select Talk to a person.
• I couldn’t turn that into a rate yet: say it another way, with the place, the price and any condition.

Related Articles

• Set up your first shipping or delivery rate
• Review, publish and undo your rate changes