Free shipping, blocked or excluded products by zone

Some products need different shipping: a fragile item you won’t deliver far, a gift card that ships free, or a sale item that shouldn’t count toward free shipping. Product exceptions handle this per zone or for your whole shop.

Add an exception for one zone

1. Go to Rates and select the zone’s name.
2. Under Product exceptions, select Add products and pick the products.
3. Choose an Outcome:
   • Don’t deliver here: customers with this product in the cart get no rate from this zone.
   • Ships free here: the product adds nothing to the shipping price.
   • Doesn’t count toward free shipping here: the product’s price doesn’t count toward a Free over amount.
4. Select Save.
5. Select Review & publish to turn it on.

Add an exception for every zone

1. Go to Settings and select Product exceptions in all zones.
2. Select Add products and pick the products.
3. Choose an Outcome: Doesn’t ship, Ships free or Doesn’t count toward free shipping.
4. Select Save.
5. Select Review & publish to turn it on.

A zone page shows how many shop-wide exceptions also apply to it.

Remove an exception

1. Find the product in the zone’s Product exceptions or in Product exceptions in all zones.
2. Select the delete icon next to it.
3. Select Review & publish to turn the change on.

Related Articles

• Create delivery zones by zip, distance or country
• Price a rate by weight or cart total, with free shipping