Rates
Checkout: Rate Display
When a customer chooses pickup, local delivery, or shipping in the Bird widget, Bird hides every checkout rate that doesn’t match that choice. This article explains what customers see at checkout and the settings that change it.
Without this, a customer who picked store pickup could still see delivery and shipping rates at checkout, choose a cheaper one, and leave you with an order that doesn’t match the date and method they booked.
What Customers See at Checkout
On the current Rates page this happens automatically. There is nothing to turn on.
| Customer’s choice in the widget | Rates shown at checkout |
|---|---|
| Store pickup | Your Bird pickup rates for the location they chose, if the cart meets each rate’s conditions |
| Local delivery | Your Bird delivery rates for the location they chose, if the cart meets each rate’s conditions |
| Shipping | Your Bird shipping rates for the customer’s country or region, if the cart meets each rate’s conditions |
| Nothing (for example, the order came from Facebook or the Shop app) | Your fallback rates, if they’re turned on |
If a customer chose store pickup and then uses Shopify’s own Pick up tab at checkout, Bird shows only the pickup location they chose in the widget.
If a customer chose a method but no rate meets its conditions, checkout shows no rates for that method. See Rate Errors at Checkout.
When You Use Shopify’s Rates
If you chose Run local delivery rates through Shopify or Run shipping rates through Shopify in the Rates setup guide, Bird shows Shopify’s rates instead of its own:
- Local delivery chosen: only your Shopify local delivery rates are shown.
- Shipping chosen: only your Shopify shipping rates are shown.
Show Both Shipping and Local Delivery Rates
If both local delivery and shipping run through Shopify, you can let customers see both kinds of rate, whichever one they chose in the widget.
- In the Bird app, go to Rates
- Under Manage visibility, check Show both shipping and local delivery rates in checkout when available
- Click Save
This option only appears when both local delivery and shipping use Shopify’s rates.
Choose Which Qualifying Rates Show
When more than one rate qualifies for an order, you choose how many customers see.
- In the Bird app, go to Rates
- Under Manage visibility, pick one:
- All qualifying rates should be visible
- Minimum rate should be visible among all qualifying rates. (shows only the cheapest)
- Maximum rate should be visible among all qualifying rates. (shows only the most expensive)
- Click Save
This applies to all your rates.
Show the Chosen Date and Time in the Rate Name
You can include the customer’s chosen date and time in a rate’s name at checkout. Add {{selected_date}} or {{selected_time}} to the rate name, for example Delivery on {{selected_date}}.
Set how they’re written in Rates > Manage visibility, using Date format for {{selected_date}} in rates and Time format for {{selected_time}} in rates.
When You Use Bird Rates with CCS
With Bird Rates with CCS selected as your rates engine, Bird shows only its own rates at checkout and hides every other rate. The exception is a method you run through Shopify, where Shopify’s rates show unchanged. See Bird Rates vs CCS Rates.
Postal Code Checks at Checkout
To stop customers from changing their postal code at checkout after choosing a location in the widget, turn on the revalidation checks under Bird Settings > Validations. See Local Delivery: Global Settings.
Related Articles
Was this article helpful?
Thanks for your feedback!