Bird Pickup & Delivery Bird Pickup & Delivery
Help What's New Roadmap Book Status
Back to Notifications
Notifications

Customer: Remove Shopify's Estimated Delivery from Order Confirmation Emails

Updated September 17, 2026

Shopify’s order confirmation email shows its own Estimated delivery date by default. Once Bird adds its own delivery date and time to that same email, the two can say different things and confuse the customer. Here’s how to remove Shopify’s version and leave only Bird’s.

Estimated Delivery Date highlighted in the order confirmation email

💡

Back up your current template before editing it. If something goes wrong, use Shopify’s Restore to Default button.

  1. Go to Bird App > Settings > Notifications > Edit order confirmation email

    Notifications settings page displaying the "Edit order confirmation email" button that opens the Shopify email template editor

  2. Search the template code for “Estimated delivery”
  3. Select the highlighted code and comment it out: press Cmd + / (Mac) or Ctrl + / (Windows)

Highlighting the Commented HTML code for the Estimated Delivery Date

  1. Save. Your order confirmation email now looks like this:

Order Confirmation email after removing the estimated delivery date

Place a test order or resend the order confirmation email from an existing order’s timeline in Shopify to confirm the change.


Related Articles

Was this article helpful?

Related articles

Customer: Add Date & Time to Order Confirmation Emails Customer: Pickup & Delivery Notifications Staff: Set Up Notifications via Shopify Staff: Set Up Notifications via Bird App Customer: Email Branding & Authentication